​Etihad Water and Electricity (Etihad WE, formerly known as FEWA for Federal Electricity and Water Authority) announced it is embarking on the next phase of its digital transformation journey with global technology company SAP to optimize experiences for more than 1.3 million persons in the UAE.
As part of its digital transformation roadmap, Etihad WE will move all its business process workflows to SAP cloud in the UAE. This will help Etihad WE to achieve better levels of customer experience, optimize asset management and additional business processes, whilst promoting environmentally sustainable development.
“EtihadWE seeks to become global leader and achieve the highest levels of excellence, which means having the best in class digital foundation to optimize operations, employee and customer experiences,” said H.E. Mohammad Mohammad Saleh, Director-General of EtihadWE. “Thanks to our digital transformation with SAP, we can use real-time data to enhance customer satisfaction, manage assets & network optimally, increase automation, enhance employee experience & productivity, achieve economic growth, and support environmental sustainability.”
As part of the transformation, EtihadWE will transition from the current SAP business suite to S/4HANA on SAP cloud, leveraging in-built artificial intelligence (AI) and machine learning (ML) capabilities. The organization will also be improving asset management, Human Resources and procurement business processes leveraging SAP solutions targeted at these key business process, and SAP’s Business Technology Platform.
EtihadWE will use SuccessFactors and Qualtrics to improve employee experience, Intelligent Asset Management to optimized maintenance strategy and operations, SAP Ariba solutions to automate and optimize procurement, SAP Fieldglass solution to manage third party vendors, and other innovation solutions. The SAP Fiori modern user experience ensures familiarity across applications and will continue delivering enhancements to productivity.