Objectives and Scope
The Digital Participation Policy of EtihadWE is designed to promote customer engagement through different electronic channels, allowing the public to share ideas, opinions, and suggestions. By doing so, EtihadWE aims to foster transparency and enhance the quality of its services. The policy seeks to provide a framework for constructive communication and feedback, ensuring that the organization can continually optimize its operations.
This policy applies to all communication via EtihadWE's digital platforms, including, but not limited to, social media, feedback forums, and other online participation tools.
Stakeholders
The target audience for this policy includes:
EtihadWE customers: Citizens, residents, and visitors who interact with EtihadWE's services.
Public entities and government bodies: Stakeholders who collaborate with EtihadWE on relevant projects and initiatives.
Private sector: Companies and organizations involved in related services.
General public: Individuals who provide feedback, opinions, and suggestions on EtihadWE's services and strategic objectives.
Guiding Principles for Participation
EtihadWE is committed to:
•Addressing users with respect, friendliness, and professionalism.
•Offering services through a well-informed and dedicated team.
•Providing accurate and timely information.
•Welcoming public suggestions and feedback for service improvement.
Participants are expected to:
•Interact with EtihadWE staff with mutual respect.
•Avoid inappropriate or offensive comments.
•Refrain from discussing personal or irrelevant topics.
•Provide transparent and constructive feedback to help improve services.
•Respect the privacy and intellectual property of others.
Response and Evaluation Mechanisms
EtihadWE will:
•Review and consider all public comments and suggestions in its decision-making processes.
•Ensure that public input is evaluated by relevant teams to improve service quality.
•Respond to inquiries in a timely and effective manner.
•Take customer feedback into account for the enhancement of EtihadWE services.
Announcing and Promoting Digital Participation Opportunities
EtihadWE will promote opportunities for digital participation through its website, social media platforms, and other digital communication channels. These opportunities may include consultations, surveys, live chats, and open feedback forums where the public can engage in discussions related to EtihadWE's services, policies, and strategic initiatives.
Disclaimer
•EtihadWE reserves the right to hide or remove any content that:
•Represents a threat to security.
•Violates local laws or the privacy of others.
•Contains indecent, defamatory, or offensive material.
•Promotes commercial products or services.
•Incites hatred or racial discrimination.
•Engages in political discussions or violates intellectual property rights.
Noncompliance with this policy may lead to the participant being blocked from EtihadWE’s digital platforms. All comments and discussions represent the viewpoints of the contributors and not EtihadWE. The organization assumes no responsibility for the misuse of digital participation tools.