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Etihad Water And Electricity > Home > Privacy Policy
  • Etihad Water and Electricity will not collect personal information about you when accessing the website unless you choose to provide such information willingly. If you do, we will use it only to process your application for information or services, and to send notifications, announcements, and information.
  • By using this website, you agree to these terms and conditions for privacy. EtihadWE will not disclose personal information to third parties, except when required by law or in connection with any legal proceedings.
  • EtihadWE does not store clients' credit card details in their database or server. These are processed through an SSL environment.

Refund Policy

For any refund-related issues, please send an email to onlinepayment@fewa.gov.ae with the following details

  • Contract number
  • Preferred mobile number
  • Date the transaction was processed
  • Amount of transaction
  • Reason for refund

Please note that the refund process will take 10-15 working days, and the refund credit will be reflected in your next credit card statement.

Applicable Laws

Applicable laws of the UAE shall govern any disputes arising from the use of this website. Furthermore, the courts of the UAE shall have exclusive jurisdiction to consider and settle such disputes.

Privacy Policy Changes

EtihadWE reserves the right to change this Privacy Policy at any time. The latest version of the Privacy Policy will always be published on the EtihadWE website.

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