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  • Etihad WE shall not collect personal information about you when accessing the website unless you choose specifically and willingly to provide such information to us. If you do that, we shall use such details only to process your application for obtaining information or services, and to send notifications, announcements and information . By using this website, you approve and accept these terms and conditions for privacy.
  • Etihad WE will not disclose personal information to third parties, except when required to do so by law and in connection with any legal proceedings .
  • Etihad WE does not store client's credit card details in their data base or server, which is process through SSL environment.

As part of our efforts to reach people with limited mobility and accessibility to Etihad Water & Electricity Authority services, we have designed this website with enhanced features that will ease the experience of dealing with Etihad Water & Electricity Authority website.

Following are some of the features on our website that aim to benefit people with different abilities:

Refund Policy

Any refund related issues please send an email to by furnishing the following details:

  • Attention Revenue & Credit Department, - (online payment refund)
  • Contract Number (preferred mobile No.)
  • Date transaction was processed
  • Amount of transaction
  • Reason for refund

The refund process will take 10-15 working days and refund credit will be reflected in client's next credit card statement.

Applicable Laws

Applicable laws of the United Arab Emirates only shall be implemented in connection to any disputes arising from using this website. In addition, courts of the United Arab Emirates shall be the exclusive jurisdiction to consider and settle such disputes.

Privacy Policy Changes

Etihad WE reserves the right to change this Privacy Policy at any time. The latest version of the Privacy Policy will be always published to Etihad WE web site.


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