Bill Payment

Pay your Electricity and Water bill

Service Info
Procedure
Conditions
Other Info
Video tutorial

Service Description

The customer should pay the due amount for the electricity and water consumption

Channels for Supply of Service

Main Customer Services Centers

Service Hours	Time Period
Sundays to Thursdays 7:00 A.M - 5:00 P.M	10 minutes
Ajman Center, Dibba Al Fujairah, Fujairah 7:00 A.M - 5 P.M	10 minutes
Saturdays: All main centers except Al Dhaid and Umm Al Quwain 8:00 A.M - 1:00 P.M	10 minutes

Sub Customer Services Centers

Service Hours	Time Period
7:00 A.M - 2:00 P.M	10 minutes

Etihad WE Website

Service Hours	Time Period
24 Hours/Day	3 minutes

Mobile Phone Application

Service Hours	Time Period
24 Hours/Day	3 minutes

Payment Machines (KIOSK)

Service Hours	Time Period
24 Hours/Day	3 minutes

Banks

Service Hours	Time Period
24 Hours/Day	3 minutes

Al Ansari Exchange

Service Hours	Time Period
Saturdays to Thursdays	10 minutes

Emirates Post

Service Hours	Time Period
Saturdays to Thursdays	10 minutes

Service Channels

Submit Application Online

www.etihadwe.ae

M-social Apple APP

M-Social Android APP

Phases for submitting the application according to the channel of application:

Service Center
- Pay the due amount at the cashiers counter
Eservices and Smart Phone Service
- Select the Payment Service to pay the due amount
- The reconnection fees will be added to the bill

Correlation between Other Services and Procedures

Continuity of electricity and water services

Service Regulations

Due amount should not exceed the security deposit amount.

Please ensure the following:

Use a valid credit card and email address.
The maximum payment via credit card is AED 20,000.00
Payment are accepted via credit cards issued in GCC region.
The maximum use of a credit card is 5 transactions a day.

E-services Usage Report (2014 - 2015 - 2016)

Service Fees

The amount due for consumption as per monthly invoice

Number of Payments

Online : 1,078,397

Offline : 230,151

Enquirires

cs@etihadwe.ae

8003392

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CONTACT Etihad WE

800 3392

اتصل بنا

800 3392

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عرض الموقع في

خرائط جوجل

OUR WORK

TIMINGS

Sunday to Thursday

7:00am to 5:00pm

أوقات

العمل

من الأحد إلى الخميس

من 7:00 صباحا حتى 5:00 ظهرا

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