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Terms & Conditions

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Please read these Terms and Conditions carefully. These are the general Terms and Conditions governing your access and use of this website ( IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE. By continuing to use the Site and/or any of the services shown on the Site, you agree to be bound by these Terms and Conditions.

Copyright © Etihad WE, All Rights Reserved

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by Etihad WE unless otherwise indicated.

Use of Information and Materials

The information and materials contained in these pages - and the terms, conditions, and descriptions that appear - are subject to change. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to Etihad WE's final determination and acceptance.

Restricted Areas

Certain areas of the website, require you to register with the Authority. You agree that all information, which you provide on the website is complete and accurate. You are also responsible for the update of your personal information whenever it is changed. By registering with the Authority you automatically agree with this Terms and Conditions, as well as with the Authority's Security and Privacy Policy. All materials on Etihad WE's web site are copyright protected. No material from the site may be copied, distributed, transmitted or used without expressed written permission from Etihad WE. Any unauthorized misuse of copyrighted materials could be in violation of copyright, trademark, publicity or privacy laws. 

No Warranty

The information and materials contained in this site, including text, graphics, links or other items - are provided "as is," "as available". Etihad WE does not warrant the accuracy, adequacy or completeness of the information and materials and expressly disclaims liability for errors or omissions therein. No warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

Etihad WE is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or reliance on the contents of this site, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if Etihad WE, its representatives, are advised of the possibility of such damages, losses or expense, hyperlinks to other internet resources are at your own risk; the content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by Etihad WE. This Exclusion clause shall take effect to the fullest extent permitted by law.


All information submitted to Etihad WE via this site shall be deemed and remain the property of Etihad WE who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides Etihad WE through this site. Etihad WE shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by the Etihad WE or as otherwise specifically agreed or required by law. 

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Etihad WE's web site. Further the said information will not be utilized and shared by Etihad WE with any of the third parties unless required for fraud verifications or by law, regulation or court order. Etihad WE will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. 

Fraudulant /Declined Transactions

Etihad WE reserves the right to recover the cost of services, collection charges and lawyers fees from persons using the Site fraudulently. Etihad WE reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. 


Etihad WE may cancel access to its site/s for any reason, including lack of use or violation of this policy or its Privacy Policy and may terminate this agreement at any time without notice for any reason whatsoever. Users may also terminate this agreement by giving advance notice to Etihad WE. 


These terms and conditions are subject to change and can be modified at any time without notice. 

Governing Law & Jurisdiction​​

Etihad Water & Electricity Authority has established the following Terms and Conditions for visiting this website in accordance to the Federal government Rules and Regulations as well as U.A.E laws. Whenever a person breaches these Terms and Conditions, Etihad WE reserves the right to use the law in its full to protect its infrastructure and information. The courts of U.A.E shall have exclusive jurisdiction to settle any dispute in this connection.


Your issuance of cheque for a sum money must be against sufficient drawable funds on its date of maturity. This is in order to avoid the legal accountability pursuant to article (401) of federal punishments law and its amendments. ​


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