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EtihadWE your champion in the Northern Emirates.

Founded in 2020 by Federal Decree-Law No. (31), EtihadWE continues the legacy of The Federal Electricity & Water Authority, delivering reliable electricity and clean water, driving sustainability in the Northern Emirates

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  • Most Used Services
  • Customer Services
  • Consultant Services
  • Application Inquiry
  • Happiness Center

Payment Service

9187195 People used this service
4 Service Card Rating

Service Activation

458079 People used this service
4 Service Card Rating

Clearance Certificate

41515 People used this service
4 Service Card Rating

Paying the Due Amounts by Installments

4657 People used this service
3 Service Card Rating

Land Clearance Certificate for Electrical Service

26117 People used this service
4 Service Card Rating

Land Clearance Certificate for Water Service

26072 People used this service
3 Service Card Rating

Payment Service

9187195 People used this service
4 Service Card Rating

Service Activation

458079 People used this service
4 Service Card Rating

Clearance Certificate

41515 People used this service
4 Service Card Rating

Paying the Due Amounts by Installments

4657 People used this service
3 Service Card Rating

Changing Owner Name

1241 People used this service
5 Service Card Rating

Transferring Amount

513 People used this service
4 Service Card Rating

Land Clearance Certificate for Electrical Service

26117 People used this service
4 Service Card Rating

Land Clearance Certificate for Water Service

26072 People used this service
3 Service Card Rating

Electricity Technical Approval Design

12052 People used this service
5 Service Card Rating

Water Technical Approval Design

8581 People used this service
4 Service Card Rating

Adding Extra Loads

546 People used this service
5 Service Card Rating

Electricity Connection Service

6141 People used this service
5 Service Card Rating
  • Main Office
  • Ajman
  • Umm Al Quwain
  • Dhaid
  • Fujairah
  • Dibba - Al Fujairah
  • Ras Al Khaimah

EtihadWE: Close to You, Wherever You Are in the Northern Emirates

Address

QXW5+9GW - Al Seer - Ras al Khaimah

Telephone

8003392

Fax

07 2289959

Location Coordinates
Latitude

25.79577

Latitude

55.958744

Customer Happiness Centers
Address

H7V6+HP3 - Fujairah

Telephone

8003392

Fax

09 2444259

Location Coordinates
Latitude

25.5938288

Latitude

56.2614848

Customer Happiness Centers
Address

HH42+C9J - Omar Bin Al Khatab Road - Al Riqqah - Al Reqqah - Umm Al Quwain

Telephone

8003392

Fax

06 7646404

Location Coordinates
Latitude

25.5560548

Latitude

55.5509378

Customer Happiness Centers
Address

7W32+J33 - Dhaid

Telephone

8003392

Fax

06 8822455

Location Coordinates
Latitude

25.254038

Latitude

55.900108

Customer Happiness Centers
Address

EtihadWE - Al Rashidiya

Telephone

8003392

Fax

06 7484224

Location Coordinates
Latitude

25.4036964776

Latitude

55.449042876

Customer Happiness Centers
Address

SZHP Building, Al Sharyah-1, Fujairah

Telephone

8003392

Fax

09 2226559

Location Coordinates
Latitude

25.1588006

Latitude

56.3399873

Customer Happiness Centers
  • Ras Al Khaimah
  • Dibba - Al Fujairah
  • Umm Al Quwain
  • Al-Dhaid
  • Ajman
  • Fujairah

MEDIA CENTER

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06 May 2025

EtihadWE Appoints First Chief People Officer (CPO)

Dubai, UAE, 6 May 2025: Etihad Water and Electricity (EtihadWE) has announced the appointment of Shaikha Murad AlBlooshi as Chief People Officer (CPO). This appointment comes as part of the company's ongoing efforts to evolve its leadership structure in line with its refreshed corporate identity and updated strategic vision, which focuses on fostering innovation, improving organisational performance, and positioning human capital as a cornerstone of sustainable growth and long-term competitiveness.

It also reflects EtihadWE's continued commitment to empowering national talent and cultivating a dynamic, future-oriented workplace capable of translating strategic plans into tangible outcomes. Emiratis currently constitute approximately 80% of the company's workforce, with nearly 70% representation in leadership positions. Women make up 56% of total staff, including 28% in specialised technical roles.

Commenting on the appointment, Eng. Yousif Ahmed Al Ali, CEO of Etihad Water and Electricity, stated: “This appointment reflects our strategic focus on developing human capital, enhancing our corporate culture, and reinforcing our innovation efforts. It represents a pivotal step in advancing national capabilities, fostering an engaging work environment, and ensuring workforce readiness—ultimately contributing to the quality of services we deliver to the community and enabling long-term professional growth to meet future challenges."

AlBlooshi brings over 20 years of professional and leadership experience in the UAE's utilities and services sectors, with an extensive background in general management and financial leadership. Since joining EtihadWE, she has held several senior roles, including Director of Finance, Executive Director of Shared Services, and Senior Vice President – Human Capital and Administration. She is known for a leadership style rooted in empowerment and operational excellence, aligned with the company's vision for sustainable development and institutional distinction.

This appointment is part of a broader series of executive-level updates across EtihadWE's leadership team, which also includes the positions of Chief Operations Officer (COO), Chief Strategy and Transformation Officer (CSTO), Chief Financial Officer (CFO), and Chief Commercial Officer (CCO).

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01 May 2025

EtihadWE Marks World Day for Safety and Health at Work with a Week of Awareness Activities

Dubai, UAE, 1 May 2025: Etihad Water and Electricity (EtihadWE) reaffirmed its commitment to cultivating a safe and healthy work environment by hosting a dedicated week of awareness and engagement activities in line with the World Day for Safety and Health at Work, observed annually on 28 April.

Held under the theme of shared responsibility and proactive prevention, the week-long programme featured a range of initiatives aimed at strengthening occupational health and safety practices across all levels of the organisation.

A series of awareness sessions were organised in collaboration with the Civil Defence, drawing significant participation from staff involved in field operations and site supervision. Other sessions, led by internal teams, addressed everyday risks and highlighted the importance of adhering to safe work practices. The week also included interactive competitions, quizzes, and knowledge-sharing initiatives that encouraged greater involvement from employees across departments.

Commenting on the occasion, Eng. Yousif Ahmed Al Ali, CEO of Etihad Water and Electricity, said: “At EtihadWE, safety is a shared responsibility and a core value — not just a protocol. Our people are at the heart of every plan we execute and every service we provide, and it is our duty to ensure they return home safely every day. Through continuous awareness, active participation, and clear procedures, we aim to build a workplace where everyone feels empowered and protected."

The company's Health, Safety and Environment (HSE) Department plays a central role in driving this culture of prevention. Throughout the year, the department implements structured awareness programmes, including onsite guidance, first aid training, fire safety workshops, and targeted safety e-messages. In 2024 alone, EtihadWE conducted 142 training sessions and 64 evacuation drills across various sites.

Additionally, regular inspections are carried out to monitor compliance with safety standards and assess both active and occupied work areas, helping to identify and mitigate potential risks. The company also maintains a robust emergency response and evacuation framework, with clear protocols for scenarios such as fires, chemical spills, injuries, and natural disasters.

By integrating education, oversight, and preparedness, EtihadWE continues to ensure that occupational safety remains a cornerstone of its operational excellence

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07 Apr 2025

Etihad Water and Electricity Drives Transformation Under the UAE’s Zero Government Bureaucracy Programme

Reinforcing its commitment to customer-centric innovation, Etihad Water and Electricity (EtihadWE) continues to enhance service efficiency, implementing nearly fifty initiatives to streamline processes, eliminate bureaucracy, and improve customer satisfaction.

In alignment with the UAE's Zero Government Bureaucracy (ZGB) programme, EtihadWE has introduced strategic measures to accelerate approvals, simplify applications, and integrate digital solutions, ensuring a seamless customer experience.

Enhancing Service Connections with Digital Efficiency

EtihadWE has restructured its service connection process, cutting the approval steps from 13 to just eight, significantly reducing waiting times.

Key improvements include automated invoice issuance following surveys, eliminating manual intervention, and AI-powered approvals for Land Clearance Certificates (LCC) and drawing submissions. Integration with Civil Defence and Free Zones has further expedited approvals, facilitating smoother access for commercial and infrastructure projects.

Advancing Customer Services Through Innovation

EtihadWE is driving digital transformation to enhance customer convenience. Smart meters now provide real-time consumption tracking, proactive leak detection, and faster service restoration.

Customers benefit from expanded digital payment options, including Apple Pay and Tabby. The company is currently working on a new route tracking system that will allow customers to monitor the arrival of emergency technical teams. Additionally, the AI-powered customer support system will offer multilingual assistance, while a revamped online appointment booking system will improve service accessibility.

Strengthening Strategic Partnerships

EtihadWE continues to expand collaboration with key governmental entities. New agreements enable electronic integration with the Ministry of Energy and Infrastructure, expediting residential approvals. The company has also partnered with local municipalities and TAS'HEEL, streamlining documentation processes.

In line with national sustainability efforts, EtihadWE is supporting the agricultural sector in the Northern Emirates, optimising water and electricity distribution. The launch of the early connection initiative further enhances flexibility and accelerates access to essential utilities for new developments.

A Vision for the Future

Eng. Yousif Al Ali, CEO of EtihadWE, stated: “These initiatives mark a significant transformation in how we serve our customers. By embedding efficiency, innovation, and digital transformation across our operations, we are delivering a more agile, customer-focused service in line with the UAE's progressive vision."

He added: “Our commitment to continuous improvement reflects our responsibility to the communities we serve. Through strategic partnerships and cutting-edge technology, EtihadWE is reshaping the utilities sector for the better."

With nearly fifty initiatives in progress, EtihadWE remains at the forefront of utility innovation, ensuring faster, more efficient, and customer-centric services across the UAE.


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20 Mar 2025

Etihad Water and Electricity Showcases Achievements and Future Plans at the Third Strategic Partners Forum

Etihad Water and Electricity (EtihadWE) hosted its Third Strategic Partners Forum during a Ramadan Suhoor gathering at the historic Al Ali Fort in Umm Al Quwain. The event welcomed over 200 guests, including senior executives from major global and local companies that work closely with EtihadWE.

  • The forum brought together over 200 executives from leading global and local companies.
  • Eng. Yousif Ahmed Al Ali: “We recognise the invaluable contributions of our strategic partners and remain committed to fostering sustainable partnerships built on innovation and long-term vision."
  • Through this forum, EtihadWE reaffirmed its commitment to strengthening collaboration with partners across various sectors, highlighting their essential role in the company's success and strategic objectives.

    In his opening speech, Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, underscored the significance of holding this annual event, describing it as a key opportunity to enhance communication and reinforce partnerships that lie at the core of the company's success. He also highlighted the special significance of hosting this year's forum in Umm Al Quwain, an emirate with deep historical roots that, under the leadership of His Highness Sheikh Saud bin Rashid Al Mualla, exemplifies a unique balance between modernity and tradition—an approach that aligns with EtihadWE's core values and principles.

    Eng. Al Ali expressed his deep appreciation for the contributions of strategic partners, reaffirming EtihadWE's commitment to working with highly skilled and reliable suppliers, manufacturers, and service providers. He noted that the company has made significant progress in its strategic transformation over the past two years and continues to drive efforts towards providing high-quality, sustainable services to communities across the Northern Emirates.

    Following this, Thomas Spannring, Chief Financial Officer, provided insights into the company's financial performance and strategic direction, highlighting record growth rates across core operations and emerging business models.

    Eng. Abdulla Al Khemeiri, Chief Operations Officer, then presented key milestones in EtihadWE's infrastructure development for the water and electricity sectors over the past three years, as well as the company's strategic priorities for the future. He acknowledged the crucial role of partners in delivering more than ten power substations of varying capacities, laying hundreds of kilometres of underground transmission lines, and increasing water storage capacity. He reaffirmed EtihadWE's commitment to continuing this development trajectory in its operational and infrastructure plans.​


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    13 October 2025

    GITEX

    30 September 2025

    WETEX

    27 May 2025

    World Utilities Congress

    27 November 2024

    Rak Energy Summit

    14 October 2024

    GITEX

    05 December 2022

    International Volunteer Day

    03 December 2022

    International Day of Persons with Disabilities

    02 December 2022

    National Day

    30 November 2022

    Commemoration Day

    30 Mar 2024

    CEO of EtihadWE, discusses the company’s current and future strategies in the energy & water sector

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    15 Mar 2024

    “Oloom Al Dar” Highlights NAQA’A RO Plant and Conducts an Interview with the CEO

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    23 Nov 2023

    Ruler of Sharjah Meets Minister of Energy and Infrastructure Accompanied by CEO of EtihadWE and Chairman of SEWGA

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    07 Nov 2023

    EtihadWE Concludes Information and Awareness Sessions on Its Strategy for the Upcoming Transformation Phase

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    23 Oct 2023

    Highlights from the First Day – GITEX Global 2023

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    23 Oct 2023

    Highlights from the Fourth Day – GITEX Global 2023

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    13 Oct 2023

    The meeting held by EtihadWE in Dibba Al Fujairah, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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    06 Oct 2023

    The meeting held by EtihadWE in Ajman, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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    04 Apr 2023

    EtihadWE’s “Ramadan Spread” Initiative Serves 600 Iftar Meals in Ajman

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