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EtihadWE your champion in the Northern Emirates.

Founded in 2020 by Federal Decree-Law No. (31), EtihadWE continues the legacy of The Federal Electricity & Water Authority, delivering reliable electricity and clean water, driving sustainability in the Northern Emirates

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  • Most Used Services
  • Customer Services
  • Consultant Services
  • Application Inquiry
  • Happiness Center

Payment Service

9187195 People used this service
4 Service Card Rating

Service Activation

458079 People used this service
4 Service Card Rating

Clearance Certificate

41515 People used this service
4 Service Card Rating

Paying the Due Amounts by Installments

4657 People used this service
3 Service Card Rating

Land Clearance Certificate for Electrical Service

26117 People used this service
4 Service Card Rating

Land Clearance Certificate for Water Service

26072 People used this service
3 Service Card Rating

Payment Service

9187195 People used this service
4 Service Card Rating

Service Activation

458079 People used this service
4 Service Card Rating

Clearance Certificate

41515 People used this service
4 Service Card Rating

Paying the Due Amounts by Installments

4657 People used this service
3 Service Card Rating

Changing Owner Name

1241 People used this service
5 Service Card Rating

Transferring Amount

513 People used this service
4 Service Card Rating

Land Clearance Certificate for Electrical Service

26117 People used this service
4 Service Card Rating

Land Clearance Certificate for Water Service

26072 People used this service
3 Service Card Rating

Electricity Technical Approval Design

12052 People used this service
5 Service Card Rating

Water Technical Approval Design

8581 People used this service
4 Service Card Rating

Adding Extra Loads

546 People used this service
5 Service Card Rating

Electricity Connection Service

6141 People used this service
5 Service Card Rating
  • Main Office
  • Ajman
  • Umm Al Quwain
  • Dhaid
  • Fujairah
  • Dibba - Al Fujairah
  • Ras Al Khaimah

EtihadWE: Close to You, Wherever You Are in the Northern Emirates

Address

QXW5+9GW - Al Seer - Ras al Khaimah

Telephone

8003392

Fax

07 2289959

Location Coordinates
Latitude

25.79577

Latitude

55.958744

Customer Happiness Centers
Address

H7V6+HP3 - Fujairah

Telephone

8003392

Fax

09 2444259

Location Coordinates
Latitude

25.5938288

Latitude

56.2614848

Customer Happiness Centers
Address

HH42+C9J - Omar Bin Al Khatab Road - Al Riqqah - Al Reqqah - Umm Al Quwain

Telephone

8003392

Fax

06 7646404

Location Coordinates
Latitude

25.5560548

Latitude

55.5509378

Customer Happiness Centers
Address

7W32+J33 - Dhaid

Telephone

8003392

Fax

06 8822455

Location Coordinates
Latitude

25.254038

Latitude

55.900108

Customer Happiness Centers
Address

EtihadWE - Al Rashidiya

Telephone

8003392

Fax

06 7484224

Location Coordinates
Latitude

25.4036964776

Latitude

55.449042876

Customer Happiness Centers
Address

SZHP Building, Al Sharyah-1, Fujairah

Telephone

8003392

Fax

09 2226559

Location Coordinates
Latitude

25.1588006

Latitude

56.3399873

Customer Happiness Centers
  • Ras Al Khaimah
  • Dibba - Al Fujairah
  • Umm Al Quwain
  • Al-Dhaid
  • Ajman
  • Fujairah

MEDIA CENTER

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07 Apr 2025

Etihad Water and Electricity Drives Transformation Under the UAE’s Zero Government Bureaucracy Programme

Reinforcing its commitment to customer-centric innovation, Etihad Water and Electricity (EtihadWE) continues to enhance service efficiency, implementing nearly fifty initiatives to streamline processes, eliminate bureaucracy, and improve customer satisfaction.

In alignment with the UAE's Zero Government Bureaucracy (ZGB) programme, EtihadWE has introduced strategic measures to accelerate approvals, simplify applications, and integrate digital solutions, ensuring a seamless customer experience.

Enhancing Service Connections with Digital Efficiency

EtihadWE has restructured its service connection process, cutting the approval steps from 13 to just eight, significantly reducing waiting times.

Key improvements include automated invoice issuance following surveys, eliminating manual intervention, and AI-powered approvals for Land Clearance Certificates (LCC) and drawing submissions. Integration with Civil Defence and Free Zones has further expedited approvals, facilitating smoother access for commercial and infrastructure projects.

Advancing Customer Services Through Innovation

EtihadWE is driving digital transformation to enhance customer convenience. Smart meters now provide real-time consumption tracking, proactive leak detection, and faster service restoration.

Customers benefit from expanded digital payment options, including Apple Pay and Tabby. The company is currently working on a new route tracking system that will allow customers to monitor the arrival of emergency technical teams. Additionally, the AI-powered customer support system will offer multilingual assistance, while a revamped online appointment booking system will improve service accessibility.

Strengthening Strategic Partnerships

EtihadWE continues to expand collaboration with key governmental entities. New agreements enable electronic integration with the Ministry of Energy and Infrastructure, expediting residential approvals. The company has also partnered with local municipalities and TAS'HEEL, streamlining documentation processes.

In line with national sustainability efforts, EtihadWE is supporting the agricultural sector in the Northern Emirates, optimising water and electricity distribution. The launch of the early connection initiative further enhances flexibility and accelerates access to essential utilities for new developments.

A Vision for the Future

Eng. Yousif Al Ali, CEO of EtihadWE, stated: “These initiatives mark a significant transformation in how we serve our customers. By embedding efficiency, innovation, and digital transformation across our operations, we are delivering a more agile, customer-focused service in line with the UAE's progressive vision."

He added: “Our commitment to continuous improvement reflects our responsibility to the communities we serve. Through strategic partnerships and cutting-edge technology, EtihadWE is reshaping the utilities sector for the better."

With nearly fifty initiatives in progress, EtihadWE remains at the forefront of utility innovation, ensuring faster, more efficient, and customer-centric services across the UAE.


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20 Mar 2025

Etihad Water and Electricity Showcases Achievements and Future Plans at the Third Strategic Partners Forum

Etihad Water and Electricity (EtihadWE) hosted its Third Strategic Partners Forum during a Ramadan Suhoor gathering at the historic Al Ali Fort in Umm Al Quwain. The event welcomed over 200 guests, including senior executives from major global and local companies that work closely with EtihadWE.

  • The forum brought together over 200 executives from leading global and local companies.
  • Eng. Yousif Ahmed Al Ali: “We recognise the invaluable contributions of our strategic partners and remain committed to fostering sustainable partnerships built on innovation and long-term vision."
  • Through this forum, EtihadWE reaffirmed its commitment to strengthening collaboration with partners across various sectors, highlighting their essential role in the company's success and strategic objectives.

    In his opening speech, Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, underscored the significance of holding this annual event, describing it as a key opportunity to enhance communication and reinforce partnerships that lie at the core of the company's success. He also highlighted the special significance of hosting this year's forum in Umm Al Quwain, an emirate with deep historical roots that, under the leadership of His Highness Sheikh Saud bin Rashid Al Mualla, exemplifies a unique balance between modernity and tradition—an approach that aligns with EtihadWE's core values and principles.

    Eng. Al Ali expressed his deep appreciation for the contributions of strategic partners, reaffirming EtihadWE's commitment to working with highly skilled and reliable suppliers, manufacturers, and service providers. He noted that the company has made significant progress in its strategic transformation over the past two years and continues to drive efforts towards providing high-quality, sustainable services to communities across the Northern Emirates.

    Following this, Thomas Spannring, Chief Financial Officer, provided insights into the company's financial performance and strategic direction, highlighting record growth rates across core operations and emerging business models.

    Eng. Abdulla Al Khemeiri, Chief Operations Officer, then presented key milestones in EtihadWE's infrastructure development for the water and electricity sectors over the past three years, as well as the company's strategic priorities for the future. He acknowledged the crucial role of partners in delivering more than ten power substations of varying capacities, laying hundreds of kilometres of underground transmission lines, and increasing water storage capacity. He reaffirmed EtihadWE's commitment to continuing this development trajectory in its operational and infrastructure plans.​


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    21 Feb 2025

    Fujairah Tabbah Championship Kicks Off on 22 February

    The UAE Sports for All Federation announced the commencement of the Fujairah Tabbah Championship, on 22 and 23 February, under the patronage of His Highness Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi, Crown Prince of Fujairah.

    This was disclosed at a press conference attended by Saeed Al Aajil, Vice President of the UAE Sports for All Federation, Ahmed Al Abdouli, Director of Community Sports at the Ministry of Sports, and Saif Al Neyadi, Head of the Tabbah Committee in the Federation. Shaikha Murad AlBlooshi, Senior Vice President at EtihadWE, the community sponsor of the championship, and Jassim Alobaidli, Director of Youth Interaction at the Federal Youth Authority, were also present.

    Saeed Al Aajil stated that the championship is not just a sports competition but a celebration of authentic cultural heritage, offering an ideal opportunity for young people to discover and hone their skills in a challenging and exciting environment.

    Saif Al Neyadi mentioned that Fujairah has completed preparations to host the championship, promising an unprecedented edition that exceeds all expectations in terms of organisational quality and public engagement.

    Shaikha Murad AlBlooshi, Senior Vice President at EtihadWE, emphasised the importance of the championship, noting it reflects community cohesion and fosters a spirit of healthy competition among youth, alongside heritage values, within a family-oriented atmosphere that translates a shared passion for traditional sports.

    Jassim Alobaidli highlighted the championship's role in encouraging youth participation in sports activities and the significance of engagement in such events.

    It is noted that the game of Tabbah is one of the most prominent traditional group sports that forms a part of the UAE's culture. It is a community sport under the umbrella of the UAE Sports for All Federation, played with traditional tools according to specific rules, and contributes to enhancing local traditions and the spirit of teamwork among participants.



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    08 Feb 2025

    AI Use in the Utilities Sector to Receive Major Boosts as EtihadWE Signs MoU with New York University Abu Dhabi on the Sidelines of IDRA World Congress

    Etihad Water and Electricity (EtihadWE) has signed a Memorandum of Understanding (MoU) with New York University Abu Dhabi to explore areas of collaboration in electricity and water. The exploration aims to identify and evaluate potential AI applications in the energy and water sectors that will be mutually beneficial to both parties.

    The agreement was officially signed on the sidelines of IDRA World Congress, a biennial event hosted by the Abu Dhabi Department of Energy. This congress serves as a vital platform for global experts to share knowledge and discuss sustainable water solutions, focusing on desalination and advanced water treatment.

    The collaboration between EtihadWE and New York University Abu Dhabi will be overseen by a steering committee tasked with evaluating and analysing the feasibility of each potential area of collaboration. These include AI applications for predictive analytics, real-time energy demand forecasting, non-technical loss detection, consumer energy usage optimisation, advanced machine learning models, and knowledge exchange and capacity building.

    Working groups will also be set up to work with the steering committee and help facilitate the development and implementation of collaboration areas.

    EtihadWE and New York University Abu Dhabi will contribute resources, expertise, and data, with the potential for future agreements based on the outcomes of the collaboration.

    EtihadWE CEO, Eng. Yousif Ahmed Al Ali said: “Population increase in the Northern Emirates, combined with industrial and commercial growth, has meant rising demand for utilities. Through this MoU, we can explore new ways to capitalise on the opportunities AI presents, improving water security and aligning energy sector growth with the UAE’s overarching Net Zero goals.”
    Eng, Ali added: “Our MoU with New York University Abu Dhabi marks another major collaboration by EtihadWE to deliver exceptional, seamless experiences for our valued customers.”

    NYUAD Provost Dr Arlie Petters said, "NYU Abu Dhabi is dedicated to advancing research and innovation through meaningful collaborations. This partnership with Etihad Water and Electricity exemplifies our dedication to using advanced technology, such as AI, to drive sustainable solutions in the energy and water sectors. Together, we aim to pave the way for smarter, more efficient systems that benefit communities and align with the UAE’s vision for a sustainable future."

    In a deliberate strategy to diversify its business and respond to consumer demand, EtihadWE has invested heavily in technological innovation, including AI. The company has injected Dh 5 billion into its water business over the last five years to bolster distribution and transmission. Advanced technologies like data loggers, acoustic inspection and SmartBall are proving effective in helping identify unusual patterns in flow rate along the EtihadWE water network that could indicate potential leaks. 

    A large-scale smart meter rollout has enabled EtihadWE to give its customers real-time information regarding their personal consumption. This has been combined with a new mobile application allowing customers to access their bills and other details about their accounts, and an AI-powered chatbot that can respond to simple enquiries.

    The new MoU will draw on the strengths and expertise of EtihadWE and New York University Abu Dhabi to accelerate adoption of AI and advanced technology in the water and energy sectors. This initiative is a continuation of the company’s ongoing efforts to enhance service efficiency and sustainability, which also included signing a Memorandum of Understanding with Systems Limited MEA - Techvista last October.



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    13 October 2025

    GITEX

    30 September 2025

    WETEX

    27 May 2025

    World Utilities Congress

    14 January 2025

    World Future Energy Summit

    08 December 2024

    IDRA

    27 November 2024

    Rak Energy Summit

    14 October 2024

    GITEX

    01 October 2024

    WETEX

    02 December 2023

    National Day

    30 Mar 2024

    CEO of EtihadWE, discusses the company’s current and future strategies in the energy & water sector

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    15 Mar 2024

    “Oloom Al Dar” Highlights NAQA’A RO Plant and Conducts an Interview with the CEO

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    23 Nov 2023

    Ruler of Sharjah Meets Minister of Energy and Infrastructure Accompanied by CEO of EtihadWE and Chairman of SEWGA

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    07 Nov 2023

    EtihadWE Concludes Information and Awareness Sessions on Its Strategy for the Upcoming Transformation Phase

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    23 Oct 2023

    Highlights from the First Day – GITEX Global 2023

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    23 Oct 2023

    Highlights from the Fourth Day – GITEX Global 2023

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    13 Oct 2023

    The meeting held by EtihadWE in Dibba Al Fujairah, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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    06 Oct 2023

    The meeting held by EtihadWE in Ajman, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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    04 Apr 2023

    EtihadWE’s “Ramadan Spread” Initiative Serves 600 Iftar Meals in Ajman

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