During the first quarter of this year, Etihad Water and Electricity completed 982 thousand transactions, including 932 thousand transactions through various smart and electronic channels, at a rate of approximately 95% of the total number of transactions, while the total number of transactions was made through traditional channels such as visiting the Customer Happiness Center are approximately 50 thousand transactions.
Mohammad Mohammad Saleh, Director General of Etihad Water and Electricity, said that all the services provided by EtihadWE can be completed through the electronic and smart channels it provides, as the automation of all services was completed more than a year ago. In this regard, for example, the number of services that are provided through the website are about 30.
Saleh explained that the payment channels provided by Etihad Water and Electricity vary between the smart application and the website, as well as the payment machines spread in many different sites and 15 banks including the largest and most important banks operating in the UAE, in addition to Al Ansari and Al Fardan. Payment points represented by these channels are about 9000 physical and electronic points.
He added: The number of payment transactions that were conducted during the first quarter of this year reached about 920 thousand, of which about 154 thousand were through the website, at a rate of 17% and 93 thousand through the smart application, at a rate of 10%, and 353 thousand bank transactions, at a rate of 38% and 230 thousand transactions through payment machines, at a rate of 25%, in addition to 88 thousand transactions through exchange offices, representing about 10% of the total number of payment transactions.