Dear Colleagues,
Government entities across the country have been tasked with immediate implementation of the programme. This includes the cancellation of at least 2,000 government measures, halving the time required for procedures, and removing all unnecessary bureaucracy by the end of 2024.
At EtihadWE, we have responded to the government’s call to action with enthusiasm. This programme aligns with both our strategic vision and our company culture. We believe in the power of efficiency and innovation to transform the way utilities are provided and managed, and our priority will always be to provide an exceptional service to our customers.
As part of these efforts to cut bureaucracy, we held a series of workshops internally to identify potential processes to streamline, and to better understand areas of innovation.
These workshops generated 150 ideas for ways to boost efficiency and minimise bureaucracy. Of these, 43 were approved: 29 are to be implemented internally through IT initiatives, and 14 are to be rolled out through external partners.
The approved ideas focus on eliminating unnecessary procedures and steps to simplify processes for EtihadWE customers, reduce service delivery time, empower employees, and eliminate all repetitive, and redundant documentation and requirements.
Some of these ideas include:
• Streamlining the property ownership change process by integrating the processes of the Department of Land and Real Estate Regulation in Ajman with that of EtihadWE, eliminating the need for a separate transaction in the EtihadWE system once property sales are completed.
• Reducing the approval process for the residential category to just one level of approval, offering a new service bundle for LCC and service relocation, and simplifying the approval process of land clearance certification to a single request for both water and electricity services.
• For service activation (new connection) requests, the customers will experience a streamlined eight-step application process, rather than 13 as it currently is.
The few changes I have mentioned are indicative of the type of measures we will soon introduce as a result of our workshops. The 43 new initiatives will not only make EtihadWE services easier and more accessible to our own customers, but also set new standards in the Utility sector.
I am immensely proud of our collective ability to react and adapt to whatever we are tasked with.
Thank you for your support in this important endeavour.
Kind regards,
Yousif Al Ali - CEO