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EtihadWE your champion in the Northern Emirates.

Founded in 2020 by Federal Decree-Law No. (31), EtihadWE continues the legacy of The Federal Electricity & Water Authority, delivering reliable electricity and clean water, driving sustainability in the Northern Emirates

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EtihadWE: Close to You, Wherever You Are in the Northern Emirates

Address

QXW5+9GW - Al Seer - Ras al Khaimah

Telephone

8003392

Fax

07 2289959

Location Coordinates
Latitude

25.79577

Latitude

55.958744

Customer Happiness Centers
Address

H7V6+HP3 - Fujairah

Telephone

8003392

Fax

09 2444259

Location Coordinates
Latitude

25.5938288

Latitude

56.2614848

Customer Happiness Centers
Address

HH42+C9J - Omar Bin Al Khatab Road - Al Riqqah - Al Reqqah - Umm Al Quwain

Telephone

8003392

Fax

06 7646404

Location Coordinates
Latitude

25.5560548

Latitude

55.5509378

Customer Happiness Centers
Address

7W32+J33 - Dhaid

Telephone

8003392

Fax

06 8822455

Location Coordinates
Latitude

25.254038

Latitude

55.900108

Customer Happiness Centers
Address

Sheikh Maktoum Bin Rashid Road, Ajman Industrial Area 1 - Ajman

Telephone

8003392

Fax

06 7484224

Location Coordinates
Latitude

25.3918554

Latitude

55.4767018

Customer Happiness Centers
Address

SZHP Building, Al Sharyah-1, Fujairah

Telephone

8003392

Fax

09 2226559

Location Coordinates
Latitude

25.1588006

Latitude

56.3399873

Customer Happiness Centers
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08 Feb 2025

AI Use in the Utilities Sector to Receive Major Boosts as EtihadWE Signs MoU with New York University Abu Dhabi on the Sidelines of IDRA World Congress

Etihad Water and Electricity (EtihadWE) has signed a Memorandum of Understanding (MoU) with New York University Abu Dhabi to explore areas of collaboration in electricity and water. The exploration aims to identify and evaluate potential AI applications in the energy and water sectors that will be mutually beneficial to both parties.

The agreement was officially signed on the sidelines of IDRA World Congress, a biennial event hosted by the Abu Dhabi Department of Energy. This congress serves as a vital platform for global experts to share knowledge and discuss sustainable water solutions, focusing on desalination and advanced water treatment.

The collaboration between EtihadWE and New York University Abu Dhabi will be overseen by a steering committee tasked with evaluating and analysing the feasibility of each potential area of collaboration. These include AI applications for predictive analytics, real-time energy demand forecasting, non-technical loss detection, consumer energy usage optimisation, advanced machine learning models, and knowledge exchange and capacity building.

Working groups will also be set up to work with the steering committee and help facilitate the development and implementation of collaboration areas.

EtihadWE and New York University Abu Dhabi will contribute resources, expertise, and data, with the potential for future agreements based on the outcomes of the collaboration.

EtihadWE CEO, Eng. Yousif Ahmed Al Ali said: “Population increase in the Northern Emirates, combined with industrial and commercial growth, has meant rising demand for utilities. Through this MoU, we can explore new ways to capitalise on the opportunities AI presents, improving water security and aligning energy sector growth with the UAE’s overarching Net Zero goals.”
Eng, Ali added: “Our MoU with New York University Abu Dhabi marks another major collaboration by EtihadWE to deliver exceptional, seamless experiences for our valued customers.”

NYUAD Provost Dr Arlie Petters said, "NYU Abu Dhabi is dedicated to advancing research and innovation through meaningful collaborations. This partnership with Etihad Water and Electricity exemplifies our dedication to using advanced technology, such as AI, to drive sustainable solutions in the energy and water sectors. Together, we aim to pave the way for smarter, more efficient systems that benefit communities and align with the UAE’s vision for a sustainable future."

In a deliberate strategy to diversify its business and respond to consumer demand, EtihadWE has invested heavily in technological innovation, including AI. The company has injected Dh 5 billion into its water business over the last five years to bolster distribution and transmission. Advanced technologies like data loggers, acoustic inspection and SmartBall are proving effective in helping identify unusual patterns in flow rate along the EtihadWE water network that could indicate potential leaks. 

A large-scale smart meter rollout has enabled EtihadWE to give its customers real-time information regarding their personal consumption. This has been combined with a new mobile application allowing customers to access their bills and other details about their accounts, and an AI-powered chatbot that can respond to simple enquiries.

The new MoU will draw on the strengths and expertise of EtihadWE and New York University Abu Dhabi to accelerate adoption of AI and advanced technology in the water and energy sectors. This initiative is a continuation of the company’s ongoing efforts to enhance service efficiency and sustainability, which also included signing a Memorandum of Understanding with Systems Limited MEA - Techvista last October.



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08 Feb 2025

EtihadWE Signs MoU with Ras Al Khaimah's Investment and Development Office to Explore Preferential Electricity Tariffs for Industrial Customers

​Etihad Water and Electricity (EtihadWE) has signed a Memorandum of Understanding (MoU) with the Investment and Development Office of Ras Al Khaimah (IDO) to explore the potential for providing preferential electricity tariffs to industrial customers in the Emirate. The MoU was signed in the presence of Sheikh Khalid bin Saud Al Qasimi, Vice Chairman of Ras Al Khaimah’s Investment and Development Office, and H.E. Suhail Mohamed Al Mazrouei, Minister of Energy and Infrastructure and Chairman of the Board of Directors of Etihad Water and Electricity.

The MoU forms part of EtihadWE’s strategic programme to support the industrial sector in the Northern Emirates and formalises the parties’ intention to negotiate a binding electricity bulk supply agreement (BSA) between EtihadWE and a nominee to be designated by IDO. It is expected that the BSA, once signed, will provide eligible industrial customers in Ras Al Khaimah (RAK) with access to discounted electricity rates through a bulk aggregation mechanism. 

Eng. Yousif Ahmed Al Ali, CEO of Etihad Water and Electricity, commented: “This MoU with the Investment and Development Office of Ras Al Khaimah demonstrates our commitment to supporting the industrial sector in the Northern Emirates. By exploring opportunities to provide more competitive electricity pricing, we aim to contribute to a positive business environment, fostering economic growth and job creation in the region.” 

“This has clear benefits for industrial businesses, their employees, and their customers; as well as for communities and the wider economy. This is a reflection of EtihadWE’s commitment to providing energy and supporting the growth of the national economy.”

Mr. Mohammed Sultan Al Qadi, Managing Director of the Investment and Development Office of Ras Al Khaimah, stated: “This collaboration reflects our shared commitment to supporting businesses and driving growth in Ras Al Khaimah.  By exploring solutions that make energy more accessible and affordable, we aim to create meaningful opportunities for industries, their employees, and the wider community.” 



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08 Feb 2025

Against the Backdrop of the Etihad Golf Championship in Ajman Etihad Water and Electricity Unveils Its New Corporate Identity

Suhail Al Mazrouei: The Company is on the right track to achieve its sustainability and expansion strategic objectives and fulfil the UAE leadership's vision for the sector.

The event was graced by the presence of Sheikh Abdulaziz Al Nuaimi and Sheikh Dr. Majid Al Nuaimi, along with members of the Company’s Board and the Emirates Investment Authority Board.

​ EtihadWE’s reimagined identity focuses on the concepts of leadership and empowerment. The logo, in vibrant shades of blue and orange, reflects the seamless and dynamic service the Company provides to the public.

At a grand ceremony set against the backdrop of the Etihad Golf Championship, Etihad Water and Electricity (EtihadWE) proudly unveiled its new corporate and brand identity. The new identity signifies a milestone in the Company’s strategic journey, charting a path towards a future enriched with community empowerment and innovation. It underscores the Company’s commitment to providing outstanding quality services, fostering industrial and economic growth, and supporting sustainable development efforts in the Northern Emirates.

The Company’s new logo, featuring its name in blue and orange, symbolises the fluidity and dynamism with which it delivers its essential services to the public.

The ceremony was attended by H.E. Suhail Mohamed Al Mazrouei, Minister of Energy and Infrastructure and Chairman of the EtihadWE Board, H.H. Sheikh Abdulaziz bin Humaid Al Nuaimi, Chairman of the Ajman Department of Tourism Development, and H.E. Sheikh Dr. Majid Bin Saeed Al Nuaimi, Chairman of the Ajman Ruler’s Court. Other dignitaries included EtihadWE Board members, Emirates Investment Authority Board members, Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, senior company officials, and a large contingent of employees.

The event began with remarks from H.E. Suhail Al Mazrouei, who commended EtihadWE’s leadership and the team for their strategic transformation efforts. H.E. highlighted the Company’s continued progress towards achieving its strategic goals, and the visionary leadership’s commitment to providing best-in-class services, optimal resource allocation, and business expansion. H.E. also emphasised the Company’s significant achievements in recent years, especially in empowerment and Emiratisation, noting that across the Company, UAE nationals make up 80% of the workforce and 70% of leadership roles, with women accounting for 56% of the workforce.

Following his speech, a spectacular drone show illuminated the skies above Al Zorah Golf Club, depicting the evolution of the utility entity established over fifty years ago. The drone show culminated in the unveiling the logo symbolising its dynamic new corporate identity.

The event featured a special ceremony where H.E. the Chairman of the Board, H.E. Abdullah Jassim bin Kalban, Vice Chairman, and Eng. Yousif Al Ali, CEO, personally honoured several strategic partners for their pivotal roles in the event’s success. These partners included Ajman’s Department of Tourism Development, Umm Al Quwain's Department of Tourism and Antiquities, Ras Al Khaimah International Airport, Sharjah Civil Defence Authority, and Al Zorah Golf Club.

The event concluded with a panel discussion with EtihadWE’s CEO and executive team, which shed light on the key facets of the Company’s business plan under its new corporate identity. The CEO elaborated on the overarching pillars shaping these plans, which include delivering the highest levels of service efficiency and quality, empowering and supporting the community, as well as continually exploring new opportunities and maximising mutual benefits. He emphasised EtihadWE’s commitment to investing in skills, establishing robust governance, optimising its resources, and expanding the use of smart and innovative technologies to support water security, energy transformation, food security, and climate neutrality, alongside developmental and investment expansion.



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07 Feb 2025

EtihadWE and Partners Unveil Major Sustainability Initiatives at WFES 2025, Driving Ras Al Khaimah Towards a Greener Future

​In a joint press conference held today at the World Future Energy Summit (WFES), Etihad Water and Electricity (EtihadWE), with the Ministry of Energy and Infrastructure (MoEI), RAK Municipality, and RAK Public Services Department unveiled a series of ambitious sustainability initiatives. These initiatives support the resolutions of His Highness Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah, aimed at enhancing sustainability across the emirate.

The initiatives are part of a comprehensive strategy to reduce electricity, water, and transportation fuel consumption by setting significant reduction targets and adopting best practices in green procurement. Notably, the resolutions call for a 30% reduction in electricity consumption and a 20% reduction in both water and fuel usage by 2030.

In collaboration with its partners, EtihadWE has successfully completed the replacement of approximately 42 kilometers of aging pipelines with newer, more efficient technology including SmartBall and acoustic inspection tools.

To enhance energy efficiency within Ras Al Khaimah, more than 213,000 Advanced Metering Infrastructure (AMI) smart meters for electricity and water have already been installed by Etihad Water and Electricity Company, enabling more accurate monitoring and management. This infrastructure is complemented by smart technologies designed to help consumers optimise their resource use, aligning with the broader goals of sustainability and technological advancement in the emirate.

Additionally, the electric vehicle (EV) infrastructure expansion, through the UAEV joint initiative between MoEI and EtihadWE announced earlier in 2024, includes installing over 120 fast chargers in Ras Al Khaimah within the next five years, with plans to extend to approximately 1,000 chargers across various parts of the UAE by 2030.

Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, emphasised, “The directives from His Highness Sheikh Saud bin Saqr Al Qasimi reflect our shared commitment to a sustainable future. These initiatives not only support Ras Al Khaimah’s environmental goals but also foster economic growth, enhance community well-being, and position the emirate as a leader in sustainable development.”

Furthering our collective efforts, Eng. Yousif Ahmed Al Ali, added, “The support and collaboration with MoEI, alongside RAK Municipality, RAK Public Services Department, and other entities in Ras Al Khaimah, are pivotal in realising the vision set forth by His Highness Sheikh Saud bin Saqr Al Qasimi and the broader national sustainability objectives. We are proud to be part of such a dynamic alliance, which not only aims to achieve specific sustainability targets but also strengthens the fabric of our community.”

The announced investments include AED 465 million for water network rehabilitation in the Northern Emirates, with AED 214 million specifically allocated for network replacement in Ras Al Khaimah. Additionally, more than AED 180 million has been invested in the smart meter project within the Emirate to date. Also, provisions have been made to install about 120 electric vehicle chargers in Ras Al Khaimah over the next five years, highlighting the commitment to expanding the electric vehicle infrastructure.

Eng. Mozah Al Nuaimi, Director of Productivity and Demand Management Department at MoEI, said: “Integrating sustainability across the board is a key priority for the UAE. The initiatives we are announcing in Ras Al Kaimah will have a tremendous positive impact on the emirate’s environmental sustainability and considerably slash its carbon footprint, in line with our commitment to reach net zero by 2050. As part of the National Water and Energy Demand Side Management Program that targets a reduction of water and energy demand by 50% and 40% respectively by 2050, the Ministry is dedicated to supporting such initiatives that have the potential of reducing energy and water consumption.” 

Andrea Di Gregorio, Executive Director of Energy Efficiency and Renewables Office (Reem) in Ras Al Khaimah Municipality, said: “Ras Al Khaimah is strengthening its sustainable energy strategy with a renovated commitment of the government towards energy efficiency. Amiri Resolution no. 18 of 2024 sets targets for 2030 for government and semi-government entities to reduce consumption of electricity by 30%, of water by 20%, and of transportation fuel by 20%. We are happy to collaborate with EtihadWE to meet these ambitious targets. Together, we can drive real, measurable progress towards our goals.”

Raed Hills, Director-Strategy and Development at the Public Service Department, said: “In alignment with its mandate within the Government of Ras Al Khaimah, the Public Services Department has undertaken a series of strategic initiatives aimed at optimising resource management and sustainability. These initiatives include the deployment of smart technologies to monitor energy consumption, the implementation of a comprehensive retrofit program for all buildings and facilities, the introduction of new policies to regulate consumption, and the launch of a wide-ranging awareness campaign promoting responsible use of fuel, water, and electricity. As a result of these concerted efforts, the department has successfully achieved ISO 50001 certification, underscoring its commitment to energy management and sustainability.”

Etihad Water and Electricity displayed several of its leading projects and innovative initiatives at WFES, aligning with the conference theme. Highlights included the UAEV project, the recently announced Distributed Solar System initiative in collaboration with MoEI, the Naqa'a Desalination Plant featuring high-efficiency reverse osmosis technology capable of producing 150 million gallons per day, and Al Khuraijah Water Distribution Centre, received the Sharjah Sustainability Award 2024.



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13 October 2025

GITEX

30 September 2025

WETEX

27 May 2025

World Utilities Congress

14 January 2025

World Future Energy Summit

08 December 2024

IDRA

27 November 2024

Rak Energy Summit

14 October 2024

GITEX

01 October 2024

WETEX

16 September 2024

WUC

30 Mar 2024

CEO of EtihadWE, discusses the company’s current and future strategies in the energy & water sector

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15 Mar 2024

“Oloom Al Dar” Highlights NAQA’A RO Plant and Conducts an Interview with the CEO

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23 Nov 2023

Ruler of Sharjah Meets Minister of Energy and Infrastructure Accompanied by CEO of EtihadWE and Chairman of SEWGA

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07 Nov 2023

EtihadWE Concludes Information and Awareness Sessions on Its Strategy for the Upcoming Transformation Phase

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23 Oct 2023

Highlights from the First Day – GITEX Global 2023

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23 Oct 2023

Highlights from the Fourth Day – GITEX Global 2023

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13 Oct 2023

The meeting held by EtihadWE in Dibba Al Fujairah, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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06 Oct 2023

The meeting held by EtihadWE in Ajman, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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04 Apr 2023

EtihadWE’s “Ramadan Spread” Initiative Serves 600 Iftar Meals in Ajman

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