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Direct Debit

This service allows customers to pay due amounts in instalments, such as fines, connection fees, and other financial adjustments.

Service Steps

1
Step 1

Open the EtihadWE website or mobile app.

2
Step 2

Log in using UAE PASS.

3
Step 3

Click on Direct Debit.

4
Step 4

Enter the EtihadWE Account Number.

5
Step 5

Select the ID Type from the list and enter the ID value based on the selected type.

6
Step 6

In “Customer Name”, enter your name in English as per your bank account.

7
Step 7

Select the type of amount you want to pay in instalments from “Request Type”, then fill in the required fields.

8
Step 8

Enter the amount in “Requested Amount”.

9
Step 9

Click on the “Calculator” button to display the instalment plans table.

10
Step 10

Select the suitable plan from the table.

11
Step 11

Enter your bank account details.

12
Step 12

Select the account type.

13
Step 13

Tick the “I agree to the Terms & Conditions” checkbox and click “Apply”.


Service Code

357-04-003-000

Expected Time

Service Fees

AED 100 for connection fees for commercial and industrial accounts after request approval.

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes

Service Centres

Service HoursTime to Submit
Official working hours10 minutes


​​​
Procedure

How to apply and Procedures

  • Open the EtihadWE website or mobile app.
  • Log in using UAE PASS.
  • Click on Direct Debit.
  • Enter the EtihadWE Account Number.
  • Select the ID Type from the list and enter the ID value based on the selected type.
  • In “Customer Name”, enter your name in English as per your bank account.
  • Select the type of amount you want to pay in instalments from “Request Type”, then fill in the required fields.
  • Enter the amount in “Requested Amount”.
  • Click on the “Calculator” button to display the instalment plans table.
  • Select the suitable plan from the table.
  • Enter your bank account details.
  • Select the account type.
  • Tick the “I agree to the Terms & Conditions” checkbox and click “Apply”.


Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental
Service used by

4657

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