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Paying the Due Amounts by Installments

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Service Description

An application submitted by customer to pay the due amounts by installments such as fines or connection fees.

Channels for Supply of Service

Service Hours Time Period

Sundays to Thursdays

7:00 A.M - 5:00 P.M
10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M
10 minutes

Saturdays: All main centers except Al Dhaid and Umm Al Quwain

8:00 A.M - 1:00 P.M
10 minutes

Sub Customer Services Centers

Service Hours Time Period
7:00 A.M - 2:00 P.M 10 minutes

Etihad WE Website

Service Hours Time Period
24 Hours/Day 8 minutes

Service Channels

Customer Happiness Centers

www.etihadwe.ae​​​

Procedures & Process

  • Submit the application through Etihad WE’s website.
  • Send the agreement by e-mail to be signed by the customer and resend to Etihad WE.
  • Send the agreement to the bank of the customer to approve the signature and direct debit.
  • Send the agreement to the customer by e-mail.

Documents Required

  • Account number or application number

Period to Execute the Service

  • 10 working days

Communication Channels

  • Text messages
  • Phone calls

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type

  • From Government to Government
  • From Government to Individuals
  • From Government to Business Sector

Service Fees

AED 100 for connection fees (commercial, industrial, and freehold).

Enquiry

cs@etihadwe.ae
8003392
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