We at EtihadWE are committed to ensuring digital accessibility for all users, regardless of their abilities or disabilities. Our goal is to deliver a seamless and inclusive digital experience for our customers and visitors.
The Digital Accessibility Policy aims to:
•Promote national efforts to create an inclusive society, free of barriers.
•Comply with the national laws and policies regarding the implementation of the Digital Accessibility Policy.
•Ensure the empowerment and dignity of people of determination and senior citizens in the UAE by providing easy access to digital services.
•Advance EtihadWE’s efforts in the transition to an integrated and interconnected digital government.
•Facilitate the optimal utilization of modern digital technologies, including artificial intelligence and blockchain.
•Create a paperless environment, enhance productivity and operational efficiency, and improve customer experience.
•Provide diverse transaction options to meet the requirements of all user segment experiences, age groups, and conditions, especially people of determination and senior citizens.
The Digital Accessibility Policy applies to:
•Digital services available on the EtihadWE website.
•Electronic systems associated with EtihadWE services.
Measures to ensure digital accessibility: We seek to ensure digital accessibility for all users by implementing the following measures:
•Commitment to Digital Accessibility: We prioritize accessibility for people of determination and senior citizens.
•Application of International Accessibility Standards: We strive to meet or exceed the requirements with the Web Content Accessibility Guidelines (WCAG) 2.2.
•Application of the UAE Design System 2.0: Our design practices strive to meet or exceed the requirements with the UAE Design System 2.0, which meets WCAG 2.2 Level AA conformance.
•Inclusive Design: We design our products and services to be usable by all people.
•Ongoing Improvements: We conduct regular reviews to enhance digital accessibility on our platforms and conform to the latest accessibility standards.
•User Feedback: We provide an easy-to-use feature for users to report any accessibility issues they may face.
•Continuous Training: We provide training to our staff about the best accessibility practices.
•Regular Testing: We conduct regular testing to ensure that our platform conforms to accessibility standards.
•Provision of Alternatives: We provide alternative text components to graphic elements, video subtitles, and audio descriptions.
•Constant Reviews: We constantly review our Digital Accessibility Policy to ensure that it meets the latest requirements and techniques.
We are dedicated to enhancing the experience of all our customers, including people of determination, and strive to create an inclusive, user-friendly digital environment.
Accessibility features:
•Alternative text for graphic elements.
•Sufficient color contrast.
•Text magnification.
•Keyboard navigation.
•Clear, well-structured content.
•Descriptive labels and instructions for accessing and completing forms.
Please refer to the Web Accessibility Guidelines (at the end of this policy) for more about the features listed above.
Key technical requirements for digital accessibility: We are committed to delivering a seamless and engaging experience to our customers. Therefore, to ensure an optimal experience, we recommend that customers use these web browsers:
•Chrome (90 and above).
•Firefox (88 and above).
•Safari (14 and above).
•Edge (90 and above).
Operating Systems:
•Windows 10 and above.
•macOS Catalina 10.15 and above.
•iOS 14 and above.
•Android 10 and above.
Recommended browser settings:
•Activate JavaScript.
•Enable CSS.
Feedback and support: We welcome your feedback on the accessibility of our digital platforms. We are constantly working to enhance the compatibility of our website and services with a wide range of devices and software. If you encounter any difficulties in accessing our content or using our services, please contact our technical support team at cs@etihadwe.ae. Your input is much appreciated and will help drive our ongoing improvement efforts.
While we routinely test our content and services on diverse devices and programs to ensure optimal performance, individual user experiences may vary depending on personal settings and software versions.
Commitment to ongoing improvement: We are committed to continuously improving digital accessibility. This policy is regularly reviewed and updated to ensure the best possible user experience.
Common challenges and limitations: We at EtihadWE strive to enhance the accessibility of our content and services. Nevertheless, we face some challenges and limitations related to our website and digital services:
•Video Content: Some older video clips may lack subtitles or audio descriptions.
•Old Documentation: Some old PDFs may not be completely readable by screen readers.
We are actively working to overcome these limitations and enhance our customer experience. This list is updated regularly as existing challenges are addressed or new ones arise.
You can visit the following link to view the National Policy for Digital Accessibility.
Web Accessibility Guidelines
1) Font Size
Font size can be increased by pressing the CTRL and Plus (+) keys simultaneously until the text size is suitable. To enter full-screen mode, either press the F11 key at the top of the keyboard or click on “View” in the menu bar and select “Full Screen”.
2) Text Size and Screen Resolution
The keyboard can enhance accessibility to the operating system controls, allowing users to use shortcuts only for navigation, without a mouse as some may prefer.
3) Text Color Feature
The portal provides a palette to pick font colors used on the website in order to improve text readability while avoiding the use of colors as the only key differentiator of links and texts. The colors of the available backgrounds should match the font colors to make them easily readable.
4) Browser Compatibility Feature
The contents of the portal were designed to suit the most commonly used web browsers by utilizing attributes and tags in the web-coding so as to ensure clear use of language components and smooth migration to new browsers. The portal has been tested on popular web browsers, such as Internet Explorer, Safari, and Firefox. Since the portal uses JavaScript coding, users must ensure that JavaScript is enabled in their browser settings to access all functionalities.