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Refund of Credit Balance in the Account

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Service Description

An application submitted by customer to refund the credit balance in his/her account.

Channels for Supply of Service

Service Hours Time Period

Sundays to Thursdays

7:00 A.M - 5:00 P.M
10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M
10 minutes

Saturdays: All main centers except Al Dhaid and Umm Al Quwain

8:00 A.M - 1:00 P.M
10 minutes

Sub Customer Services Centers

Service Hours Time Period
7:00 A.M - 2:00 P.M 10 minutes

Etihad WE Website

Service Hours Time Period
24 Hours/Day 8 minutes

Service Channels

Customer Happiness Centers

www.etihadwe.ae​​​

Procedures & Process

  • Submitting the required documents.
  • Verifying and approving the application.

Documents Required

  • Copy of UAE ID Card.
  • Trade license of companies.

Period to Execute the Service

  • 2 working days

Communication Channels

  • Text messages
  • Phone calls

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type

  • From Government to Government
  • From Government to Individuals
  • From Government to Business Sector

Service Fees

None

Enquiry

cs@etihadwe.ae
8003392
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