How to apply and Procedures

• Open the EtihadWE website.
• Click on Login and select Customer.
• Log in using UAE PASS.
• From the main menu, click on Your Voice.
• Under Waiting to Hear You, click Log your Complaint.
• Click on the Start Service button.
• Name, Email, Account Number, and Mobile Number will be auto-filled for the logged-in customer.
• Select the Region, Service, Complaint Category, and Complaint Subcategory from the available lists.
• Enter the complaint details in the Details field.
• Click Send to submit the complaint.

Mobile App: follow the same steps through the EtihadWE mobile app.

Service Centres: visit any EtihadWE service centre, provide the required details, and submit the complaint through the service advisor.

Call Centre: contact the EtihadWE call centre, provide the required details, and log the complaint through the customer service representative.