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Emergency Fault Elec/Water

This service enables customers to report electricity or water faults and emergencies affecting private or public areas.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Customer.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the main menu, click on Your Voice.

5
Step 5

Under Waiting to Hear You, click Emergency Fault.

6
Step 6

Click on the Start Service button.

7
Step 7

Select “Account Number”.

8
Step 8

The “Region” and “Sub Area” will appear automatically.

9
Step 9

Select “Service” (Electricity / Water) and select “Fault Type” from the lists.

10
Step 10

In “Image”, upload a picture of the fault or damage, if available.

11
Step 11

Enter the emergency details in “Details”.

12
Step 12

Click on Send to submit the request.


Service Code

357-01-005-000

Expected Time

Service Fees

None

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes

Emergency No. 991 & 992

Service HoursTime to Submit
24 Hours3 minutes


​​
Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Customer.
  • Log in using UAE PASS.
  • From the main menu, click on Your Voice.
  • Under Waiting to Hear You, click Emergency Fault.
  • Click on the Start Service button.
  • Select “Account Number”.
  • The “Region” and “Sub Area” will appear automatically.
  • Select “Service” (Electricity / Water) and select “Fault Type” from the lists.
  • In “Image”, upload a picture of the fault or damage, if available.
  • Enter the emergency details in “Details”.
  • Click on Send to submit the request.


Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental

Service used by

3993

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