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Electricity/Water Emergency Service

Report failures or accidents

Service Description

A service that enables customer to notify failures or accidents whether personal or public

Channels for Supply of Service

Main Customer Services Centers

Service Hours Time Period

Sundays to Thursdays

7:00 A.M - 5:00 P.M
30 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M
30 minutes

Saturdays: All main centers except Al Dhaid and Umm Al Quwain

8:00 A.M - 1:00 P.M
30 minutes

Sub Customer Services Centers

Service Hours Time Period
7:00 A.M - 2:00 P.M 30 minutes

Etihad WE Website

Service Hours Time Period
24 Hours/Day 30 minutes

Service Channels

Submit Application Online
M-social Apple APP
M-Social Android APP

Service center and call center

  • Notify customer service input notification
  • Customer will receive SMS while electrician/ technician will receive SMS regarding the issue and location
  • Customer will receive Status notification as SMS.

Electronic and smart services

Not Available

Target Customers

  • Individuals
  • Companies/ Businesses/ Commercial
  • Agricultural
  • Industrial
  • Governmental

Service Fees

No Fees

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