Electricity Connection Service

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Request for Electricity connection

Service Info
Procedure
Conditions
Other Info
Video tutorial

Service Description

Application by the customer or owner of premises to connect electrical supply to the facility

Channels for Supply of Service

Main Customer Services Centers

Service Hours	Time Period
Monday – Thursday : 7:00 AM – 5:00 PM Friday : 7:00 AM – 11:30 AM	30 minutes
Ajman Center, Dibba Al Fujairah, Fujairah 7:00 A.M - 5 P.M	30 minutes

Service Hours

Time Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

30 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M

30 minutes

Etihad WE Website

Service Hours	Time Period
24 Hours/Day	30 minutes

Service Channels

Submit Application Online

www.etihadwe.ae

M-social Apple APP

M-Social Android APP

Phases for submitting the application according to the channel of application:

A Consultant approved by Etihad WE should submit Application
The application is processed through following stages:
1. Submission of the application
2. Service procedures
3. Delivery of service to the facility

Documents required:

An application signed by the applicant
Civil registration
Emirates ID
Land Ownership Certificate / Valid Land Ownership Layout if Drawings are temporary.
Drawings approved by Etihad WE
Building License from Municipality
Commercial License
Load Card
Civil Defense Certificate (for commercial, industrial and government projects)
Official Letter from other authorities if required

Under taking for Rules & Regulations of Connection

Use of Electricity and/or Water service for the required premises is according to the Consumption Category as mentioned above only.

If you want to change premises type, Sell, or lease the property, which differs from the type as mentioned above, please visit nearest Customer Services Center to initiate the following:

Apply for Change of Consumption Category / Change of Owner
Update record and provide relevant documents
Pay difference of Connection Fee (if required)

Failure in complying with the above is against the terms & conditions of Etihad WE and is subject to the following procedural actions:

Payment of applicable penalties.
Payment of difference of connection fee.
Payment of difference of consumption amount retroactively.
Legal proceedings may initiated in case of noncompliance to para (3) above.

Rules and Regulations for Contractual Relationship - Owner

Consumers of Electricity & Water Services shall abide by the following rules, regulations and any amendments thereto, adopted by Etihad WE from time to time in accordance with business requirements.

Terms and Conditions of Violations

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Undertaking for Rules & Regulations of Connection

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Rules and Regulations for Contractual Relationship

Correlation between other services and procedures

An application for approval of electrical drawings

Correlation with other authorities

An application needs approval from the Municipalities and Ministry of Public Works according to the emirate and type of application

Total Usage

6,141

Service Fees

According to the type of meter and whether the area is planned or unplanned.

Enquiries

cs@etihadwe.ae

8003392

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