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Service Shifting

This service allows customers to request the shifting of connection equipment within the same plot of land.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Customer.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the main menu, click on Apply Service.

5
Step 5

Under the Apply section, click on Service Shifting.

6
Step 6

Click on the Start Service button.

7
Step 7

Enter the “Premise Number”, select from the “Service Type” list, and select the meter you want to transfer from the Service Meter list.

8
Step 8

Click “Validate Premise”. The owner details will appear automatically in the form.

9
Step 9

Select from the “Shifting Item” list.

10
Step 10

Click on Proceed.

11
Step 11

Select the Payment Gateway by choosing one of the available options.

12
Step 12

Enter your card details and click the Pay button.

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Service Code

357-01-001-006

Expected Time

Service Fees

AED 300 per service in addition to the actual cost of transferring, if any.

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes


Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Customer.
  • Log in using UAE PASS.
  • From the main menu, click on Apply Service.
  • Under the Apply section, click on Service Shifting.
  • Click on the Start Service button.
  • Enter the “Premise Number”, select from the “Service Type” list, and select the meter you want to transfer from the Service Meter list.
  • Click “Validate Premise”. The owner details will appear automatically in the form.
  • Select from the “Shifting Item” list.
  • Click on Proceed.
  • Select the Payment Gateway by choosing one of the available options.
  • Enter your card details and click the Pay button.

Required document

  • Emirates ID
  • Site Plan
​​
Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial​
  • Governmental
Service used by

226

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