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Issue Certificate

This service allows customers to request certificates related to EtihadWE accounts and services, including payment clearance, connection date, service final bill, and certificates for non-EtihadWE customers, as applicable.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Customer.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the main menu, click on Apply Service.

5
Step 5

Under the Apply section, click on Issue Certificate.

6
Step 6

Click on the Start Service button.

7
Step 7

Select the required certificate type.

8
Step 8

Specify whether you are an existing EtihadWE customer or not under “Existing EtihadWE Customer”.

9
Step 9

If you are an existing EtihadWE customer, select the account number from the available list. If the account is not available, enter the account number manually.

10
Step 10

Your personal details will appear automatically in the form.

11
Step 11

Upload the required documents based on the selected certificate type.

12
Step 12

Click Proceed to submit the service request.

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Service Code

357-03-012-000

Expected Time

Service Fees

50 AED

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes



Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Customer.
  • Log in using UAE PASS.
  • From the main menu, click on Apply Service.
  • Under the Apply section, click on Issue Certificate.
  • Click on the Start Service button.
  • Select the required certificate type.
  • Specify whether you are an existing EtihadWE customer or not under “Existing EtihadWE Customer”.
  • If you are an existing EtihadWE customer, select the account number from the available list. If the account is not available, enter the account number manually.
  • Your personal details will appear automatically in the form.
  • Upload the required documents based on the selected certificate type.
  • Click Proceed to submit the service request.

Documents Required

  • ​Emirates ID
  • ​Letter from Employer
  • Additional documents may be required depending on the selected certificate type

Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental

Service used by

223

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