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Service Code:  357-03-012-000

  • Service used by
  • 223
  • Expected Time
  • 3 Working days
  • Service Fees
  • 50 AED
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Service Info

Service Description

An application submitted by customer to obtain to Whom It May Concern Certificate in respect of payment of all outstanding amounts to date without disconnection of service or closing the account.

Channels for Supply of ​Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

EtihadWE Website

Service HoursTime Period
24 Hours/Day 8 minutes

Service Channels


Procedures & Process

  • Submitting the application and required documents to Customer Happiness Center.
  • Verifying the documents and creating the application.
  • Paying the applicable fees.
  • Application approval and issuing the certificate.

Documents Required

  • Customer UAE ID Card if the customer holds an account with EtihadWE.
  • Proving the current place of residence if the customer does not hold an account with EtihadWE

Period to Execute the Service

  • 3 working days

Communication Channels

  • Text messages

Other Info

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type​

  • From Government to Government
  • From Government to Individuals
  • From Government to Business Sector
  • Service Card Rating
Average rating: 5 from 1 users
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