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Change Rate Category

Service Description

A request to change the consumer category is the request of the customer to change the consumer category of the account that he operates to change the activity of the establishment or the license.

Channels for Supply of Service

Service Hours Time Period

Sundays to Thursdays

7:00 A.M - 5:00 P.M
10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M
10 minutes

Saturdays: All main centers except Al Dhaid and Umm Al Quwain

8:00 A.M - 1:00 P.M
10 minutes

Sub Customer Services Centers

Service Hours Time Period
7:00 A.M - 2:00 P.M 10 minutes

Etihad WE Website

Service Hours Time Period
24 Hours/Day 8 minutes

Service Channels

Customer Happiness Centers

Procedures & Process

  • Submit a request to the front desk or through the website
  • Verification of documents by back office.
  • Confirming the new consumer category and transferring it to the Processing unit
  • Confirming by the Accounts Officer about the account and the consumer category and transferring it to the Revenue and Credit Department.
  • In the event of a retroactive amendment, the previously issued invoices will be revised and the request transferred to the accounts officer.
  • Send a SMS message to the customer to end the request and change the category

Documents Required

  • Consumer category amendment application form or online.
  • Commercial license
  • Rental Agreement
  • UAE Identity Card

Period to Execute the Service

  • 3 working days

Communication Channels

  • Text messages

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type

  • From Government to Government
  • From Government to Individuals
  • From Government to Business Sector

Service Fees

None

Enquiry

cs@etihadwe.ae
8003392
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