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Open the EtihadWE website.
Click on Login and select Customer.
Log in using UAE PASS.
From the main menu, click on Apply Service.
Under the Apply section, click on Rate Category Change.
Click on the Start Service button.
Select your Account Number from the list. The Premise Number and Current Category will appear automatically.
In the “Requesting Category” list, select the required new consumer category.
In “Effective Date”, select the date for changing the consumer category.
Upload the required documents.
Click Proceed to submit the service request.
357-03-008-000
3 Working days
None
Individual, Non-Individual
403
cs@etihadwe.ae
8003392
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