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Rate Category Change

This service allows customers to request a change to the consumer category on their account due to a change in business activity or licence.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Customer.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the main menu, click on Apply Service.

5
Step 5

Under the Apply section, click on Rate Category Change.

6
Step 6

Click on the Start Service button.

7
Step 7

Select your Account Number from the list. The Premise Number and Current Category will appear automatically.

8
Step 8

In the “Requesting Category” list, select the required new consumer category.

9
Step 9

In “Effective Date”, select the date for changing the consumer category.

10
Step 10

Upload the required documents.

11
Step 11

Click Proceed to submit the service request.


Service Code

357-03-008-000

Expected Time

Service Fees

None

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes

Service Centres

Service HoursTime to Submit
Official working hours10 minutes


Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Customer.
  • Log in using UAE PASS.
  • From the main menu, click on Apply Service.
  • Under the Apply section, click on Rate Category Change.
  • Click on the Start Service button.
  • Select your Account Number from the list. The Premise Number and Current Category will appear automatically.
  • In the “Requesting Category” list, select the required new consumer category.
  • In “Effective Date”, select the date for changing the consumer category.
  • Upload the required documents.
  • Click Proceed to submit the service request.

Required document

  • Trade Licence
  • Site Plan
  • Ownership Certificate
  • Tenancy agreement, if applicable
​​

Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental

Service used by

403

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