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Temporary Connection

This service allows customers to request a temporary electricity connection from EtihadWE for a limited period, based on the applicable consumption category.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Customer.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the main menu, click on Apply Service.

5
Step 5

Under the Apply section, click on Temporary Connection.

6
Step 6

Click on the Start Service button.

7
Step 7

Select “Any nearby premise available?” (Y/N).

8
Step 8

If “Yes”, enter the Premise Number / Account Number.

9
Step 9

Click on Proceed.

10
Step 10

Select “ID Type” and enter the ID Number.

11
Step 11

Enter your personal details.

12
Step 12

Select the purpose of the temporary connection in the “Purpose” field.

13
Step 13

Select the duration from the “Duration” list. The fee will be calculated automatically in “Application Fee”.

14
Step 14

Enter the required load in kilowatts in the “Required Load (kW)” field and enter the “Connection Start Date”.

15
Step 15

Click on Proceed.

16
Step 16

Select the Payment Gateway by choosing one of the available options.

17
Step 17

Enter your card details and click the Pay button.

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Service Code

357-01-111-000

Expected Time

Service Fees

Based on the consumption category

Service Category

Individual, Non-Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes

Service Centres

Service HoursTime to Submit
Official working hours10 minutes


Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Customer.
  • Log in using UAE PASS.
  • From the main menu, click on Apply Service.
  • Under the Apply section, click on Temporary Connection.
  • Click on the Start Service button.
  • Select “Any nearby premise available?” (Y/N).
  • If “Yes”, enter the Premise Number / Account Number.
  • Click on Proceed.
  • Select “ID Type” and enter the ID Number.
  • Enter your personal details.
  • Select the purpose of the temporary connection in the “Purpose” field.
  • Select the duration from the “Duration” list. The fee will be calculated automatically in “Application Fee”.
  • Enter the required load in kilowatts in the “Required Load (kW)” field and enter the “Connection Start Date”.
  • Click on Proceed.
  • Select the Payment Gateway by choosing one of the available options.
  • Enter your card details and click the Pay button.

Required Documents

  • Emirates ID / Passport / Trade Licence
  • No Objection Certificate from Civil Defence
  • Application Form


Other Information

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental

Service used by

75

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