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Suggestion and Complaint

2 / 5.0 ( 6)

Allows you to give your opinion

Service Description

A service that enables customer to give opinion about Etihad WE services

Channels for Supply of Service

Main Customer Services Centers

Service Hours Time Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

5 Days

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M

5 Days

Etihad WE Website

Service Hours Time Period
24 Hours/Day 5 Days

Mobile Phone

Service Hours Time Period
24 Hours/Day 5 Days

Call Center

Service Hours Time Period
24 Hours/Day 5 Days

Service Channels

Submit Application Online
M-social Apple APP
M-Social Android APP

Service center and call center:

  • Notify customer service staff to input notification.
  • Customer will receive SMS with ticket number informing him that he/she will receive a reply within 5 days.
  • After study and solving the problem, you will receive SMS showing status of notification and action taken

Procedures linked with other services

  • All services provided by Etihad WE.

Correlation between other services and procedures:

  • Application for Approving Water Supply Drawings in all cases

Correlation between Other Authorities

  • The application needs approvals from the municipalities and Ministry of Public Works according to the regulations applicable in the relevant emirate and to the application

Required Documents:

  • Land Ownership Certificate / Grant Certificate
  • Validated Land Plan
  • A letter from the municipality
  • Copy of Emirates ID

Total Usage


Service Fees

No Fees

Number of Users

Online : 2,360

Offline : 3,753

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