Refund of Credit Balance in the Account

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Service Info
Procedure
Conditions
Other Info

Service Description

An application submitted by customer to refund the credit balance in his/her account.

Channels for Supply of Service

Service Hours	Time Period
Monday – Thursday : 7:00 AM – 5:00 PM Friday : 7:00 AM – 11:30 AM	10 minutes
Ajman Center, Dibba Al Fujairah, Fujairah 7:00 A.M - 5 P.M	10 minutes

Service Hours

Time Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M

10 minutes

Etihad WE Website

Service Hours	Time Period
24 Hours/Day	8 minutes

Service Channels

Customer Happiness Centers

www.etihadwe.ae

Procedures & Process

Submitting the required documents.
Verifying and approving the application.

Documents Required

Copy of UAE ID Card.
Trade license of companies.

Period to Execute the Service

2 working days

Communication Channels

Text messages
Phone calls

Service Category

Procedural / Sup-service

Target Customers

All categories

Service Type

From Government to Government
From Government to Individuals
From Government to Business Sector

Total Usage

Service Fees

None

Enquiry

cs@etihadwe.ae

8003392

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