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Permanent Disconnection

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Get Permanent Disconnection

Service Description

Application submitted by the customer (owner of facility) to disconnect the service on permanent basis in order to demolish it

Channels for Supply of Service

Main Customer Services Centers

Service Hours Time Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M

10 minutes

EtihadWE Website

Service Hours Time Period
24 Hours/Day 8 minutes

Service Channels

  • Customer applications could be submitted online through the engineering consultant approved by EtihadWE.
  • Customer Happiness Centers.

Period to Execute the Service

10 working days

Communication Channels

  • Text messages.
  • Phone calls.
  • E-mails.
  • FARIS (whatsapp)

Procedures & Process

  • Submitting the application.
  • Issuing the customer’s estimated cost invoice and communicate with the customer for the payment of fees.
  • Payment of applicable fees.
  • Removing the meter and cancel it in the system.

Required Documents:

  • Valid UAE ID Card.
  • Copy of Clearance Certificate.
  • Copy of valid UAE ID Card/ Passport for non-residents in UAE.
  • Title Deed.
  • Letter issued by the competent entity (in case of government authorities/ business sector).

Service Category

  • Procedural / Supplementary.

Target Customers

  • All categories.

Service Type

  • From Government to Government.
  • From Government to Individuals.
  • From Government to Business Sector.

Total Usage


Service Fees

100 per Meter



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