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Etihad Water And Electricity > Home > Services > eServices > Permanent Disconnection

Service Code:  357-01-001-007

  • Service used by
  • 21
  • Expected Time
  • 10 Working days
  • Service Fees
  • 100 per Meter
  • Service Category
  • Individual
  • Service Channels
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Service Info

Service Description

Application submitted by the customer (owner of facility) to disconnect the service on permanent basis in order to demolish it

Channels for Supply of Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 A​M

 10 minutes


EtihadWE Website

Service HoursTime Period
24 Hours/Day 8 minutes

Service Channels

  • Customer applications could be submitted online through the engineering consultant approved by EtihadWE.
  • Customer Happiness Centers.

Period to Execute the Service

10 working days

Communication Channels

  • Text messages.
  • Phone calls.
  • E-mails.
  • FARIS (whatsapp)

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Procedure

Procedures & Process

  • Submitting the application.
  • Issuing the customer’s estimated cost invoice and communicate with the customer for the payment of fees.
  • Payment of applicable fees.
  • Removing the meter and cancel it in the system.

Required Documents:

  • Valid UAE ID Card.
  • Copy of Clearance Certificate.
  • Copy of valid UAE ID Card/ Passport for non-residents in UAE.
  • Title Deed.
  • Letter issued by the competent entity (in case of government authorities/ business sector).

Other Info

Procedures & Process

  • Submitting the application.
  • Issuing the customer’s estimated cost invoice and communicate with the customer for the payment of fees.
  • Payment of applicable fees.
  • Removing the meter and cancel it in the system.
​

Required Documents:

  • Valid UAE ID Card.
  • Copy of Clearance Certificate.
  • Copy of valid UAE ID Card/ Passport for non-residents in UAE.
  • Title Deed.
  • Letter issued by the competent entity (in case of government authorities/ business sector).
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  • Service Card Rating
Average rating: 3 from 2 users
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