No liability Certificate

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Service Info
Procedure
Conditions
Other Info
Video tutorial

Service Description

An application submitted by customer to obtain to Whom It May Concern Certificate in respect of payment of all outstanding amounts to date without disconnection of service or closing the account.

Channels for Supply of Service

Main Customer Services Centers

Service Hours	Time Period
Monday – Thursday : 7:00 AM – 5:00 PM Friday : 7:00 AM – 11:30 AM	10 minutes
Ajman Center, Dibba Al Fujairah, Fujairah 7:00 A.M - 5 P.M	10 minutes

Service Hours

Time Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

Ajman Center, Dibba Al Fujairah, Fujairah

7:00 A.M - 5 P.M

10 minutes

Etihad WE Website

Service Hours	Time Period
24 Hours/Day	8 minutes

Service Channels

Customer Happiness Centers

www.etihadwe.ae

Procedures & Process

Submitting the application and required documents to Customer Happiness Center.
Verifying the documents and creating the application.
Paying the applicable fees.
Application approval and issuing the certificate.

Documents Required

Customer UAE ID Card if the customer holds an account with Etihad WE.
Proving the current place of residence if the customer does not hold an account with Etihad WE

Period to Execute the Service

3 working days

Communication Channels

Text messages

Service Category

Procedural / Sup-service

Target Customers

All categories

Service Type

From Government to Government
From Government to Individuals
From Government to Business Sector

Total Usage

223

Service Fees

50 AED

Enquiry

cs@etihadwe.ae

8003392

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