How to apply and Procedures

• Open the EtihadWE E-Services.
• Click on Login and select Customer.
• Log in using UAE PASS.
• From the main menu, click on Apply Service.
• Under the Apply section, click on Amount Transfer.
• Click on the Start Service button.
• In “Transfer Option” you have two options:
  • Select “Normal Balance Transfer” to transfer your credit balance from your account to another account, whether it belongs to you or someone else. Choose your account from the “From Account Number” list and enter the account number in the “To Account Number” field.
  • If you made a payment to the wrong account by mistake, select “Wrong Account Payment” under the “Transfer Option” field to request reclaiming the amount. Enter the incorrect account number in the “From Account Number” field and your correct account number in the “To Account Number” field, then upload the receipt for the wrong payment.
• In the “Transfer Amount (AED)” field, the credit amount will appear automatically, but you may edit it if needed. The “Customer Name,” “Address,” and “Business Partner Number” will also be filled in automatically.
• Click “Proceed”.