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EtihadWE your champion in the Northern Emirates.

Founded in 2020 by Federal Decree-Law No. (31), EtihadWE continues the legacy of The Federal Electricity & Water Authority, delivering reliable electricity and clean water, driving sustainability in the Northern Emirates

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Payment Service

9187195 People used this service
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Clearance Certificate

41515 People used this service
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Paying the Due Amounts by Installments

4657 People used this service
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Land Clearance Certificate for Electrical Service

26117 People used this service
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Land Clearance Certificate for Water Service

26072 People used this service
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Payment Service

9187195 People used this service
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Service Activation

458079 People used this service
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Land Clearance Certificate for Electrical Service

26117 People used this service
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  • Main Office
  • Ajman
  • Umm Al Quwain
  • Dhaid
  • Fujairah
  • Dibba - Al Fujairah
  • Ras Al Khaimah

EtihadWE: Close to You, Wherever You Are in the Northern Emirates

Address

QXW5+9GW - Al Seer - Ras al Khaimah

Telephone

8003392

Fax

07 2289959

Location Coordinates
Latitude

25.79577

Latitude

55.958744

Customer Happiness Centers
Address

H7V6+HP3 - Fujairah

Telephone

8003392

Fax

09 2444259

Location Coordinates
Latitude

25.5938288

Latitude

56.2614848

Customer Happiness Centers
Address

HH42+C9J - Omar Bin Al Khatab Road - Al Riqqah - Al Reqqah - Umm Al Quwain

Telephone

8003392

Fax

06 7646404

Location Coordinates
Latitude

25.5560548

Latitude

55.5509378

Customer Happiness Centers
Address

7W32+J33 - Dhaid

Telephone

8003392

Fax

06 8822455

Location Coordinates
Latitude

25.254038

Latitude

55.900108

Customer Happiness Centers
Address

EtihadWE - Al Rashidiya

Telephone

8003392

Fax

06 7484224

Location Coordinates
Latitude

25.4036964776

Latitude

55.449042876

Customer Happiness Centers
Address

SZHP Building, Al Sharyah-1, Fujairah

Telephone

8003392

Fax

09 2226559

Location Coordinates
Latitude

25.1588006

Latitude

56.3399873

Customer Happiness Centers
  • Ras Al Khaimah
  • Dibba - Al Fujairah
  • Umm Al Quwain
  • Al-Dhaid
  • Ajman
  • Fujairah

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29 Aug 2025

A New Vision for the Utilities Sector: Innovation and Partnership for a More Sustainable Tomorrow

The global energy and water sector is undergoing a radical transformation. The World Utilities Congress 2025 served as a pivotal event bringing together industry leaders to address major challenges and, more importantly, to renew their long-term commitment to building a sustainable future. The sector faces significant pressures, from accelerating population growth to worsening climate risks, to the urgent need to reduce carbon emissions. Yet, opportunities for innovation and collaboration remain within reach.

In this context, the UAE, with its proven track record of ambitious climate action, continues to lead this transformation. From the historic UAE Agreement at COP28 to its ongoing efforts to develop sustainable infrastructure, the country has demonstrated that rapid growth can be matched by smart resource efficiency. Utilities companies are a key element in this equation, balancing the provision of vital services with achieving the country's sustainability goals.

Achieving long-term goals
The UAE's development journey is based on two interconnected priorities: diversifying the economy and effectively managing limited natural resources. In our desert environment, addressing water scarcity requires advanced solutions, and reverse osmosis desalination is a clear example. EWEC is the only utility company in the country to rely entirely on this technology for its production processes. This is a strategic shift, given that reverse osmosis is more energy-efficient than traditional thermal desalination methods. Our Naqaa plant, one of the largest reverse osmosis plants in the world, reached full capacity of 150 million gallons per day in 2022, demonstrating the effectiveness of this approach.

At the same time, we must meet the growing demand for energy within a clear path to reducing emissions. The updated version of the UAE Energy Strategy 2050 sets a national ambition to triple the share of renewable energy and attract investments ranging between AED 150 and 200 billion by 2030.

Utilities remain the cornerstone of this transformation, ensuring continuity of service and providing crucial support for achieving carbon neutrality goals.
This challenge is not unique to the UAE; other arid regions, such as Southern California and parts of Australia, face similar climate pressures, prompting them to develop advanced water and energy solutions. Therefore, the UAE's experience can serve as an inspiring and useful model for these regions.

Success in this changing landscape requires a delicate balance between capacity expansion and sustainability. First, utilities must expand their capacity economically while simultaneously reducing emissions. The UAE Energy Strategy 2050 aims to improve energy efficiency by 42-45% by 2030, compared to 2019 levels, while reducing emissions to support the UAE's Climate Neutrality Strategy 2050. This transformation requires widespread adoption of smart grids, demand forecasting using artificial intelligence, and digital optimization—technologies that are no longer optional but essential for future-proofing infrastructure.

Second, technology alone cannot bring about the desired transformation; consumers must be involved in this process. Promoting a culture of responsible consumption has become essential, and behavioral awareness campaigns, based on global best practices and the outcomes of specialized conferences, such as the World Utilities Congress 2025, are effective tools for empowering individuals to play their part in achieving sustainability.

Third, promising initiatives, such as solar-powered desalination and smart leak detection technologies, must be scaled up to maximize impact and achieve tangible results. The national goal of increasing clean energy production capacity from 14.2 to 19.8 gigawatts by 2030, and increasing its share of the total energy mix to 30%, embodies this ambitious drive toward a sustainable future.

Towards a decisive step.
A true transformation in the utilities sector depends on the collective commitment of all stakeholders. A supportive regulatory environment, strong public-private partnerships, and targeted incentives can accelerate the adoption of innovative solutions, such as AI-powered smart grids and decentralized water systems. Companies also have a unique opportunity to leverage data and develop loyalty programs that encourage sustainable behavior, transforming customers into active contributors to the energy and water transition. Individuals can make a real difference by adopting accessible, smart technologies and rethinking consumption patterns. Every small step, from installing a smart thermostat to reducing water waste, contributes to our shared success.

The UAE's experience demonstrates that economic growth and environmental conservation are not mutually exclusive. Through innovation, collaboration, and a clear national vision, utility companies can lead the way toward a sustainable future. The Federal Electricity and Water Authority remains committed to building integrated utility models that look to the future and serve both people and the environment, ensuring a more prosperous and sustainable future for generations to come.


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28 Aug 2025

Etihad Water and Electricity and Ajman Bank Sign Strategic Agreement to Support National Development Goals

Ajman, UAE – 27 August 2025: Etihad Water and Electricity (EtihadWE), the leading provider of water and electricity services and the key enabler of development and sustainability across the Northern Emirates, has signed a strategic agreement with Ajman Bank to strengthen cooperation in alignment with the UAE's national development priorities.

The agreement reflects EtihadWE's commitment to advancing its long-term development agenda, with a focus on enhancing utility infrastructure resilience and ensuring the efficient delivery of vital projects across the region.

The signing ceremony was attended by Eng. Yousif Ahmed Al Ali, Chief Executive Officer of Etihad Water and Electricity, and Mustafa Al Khalfawi, Chief Executive Officer of Ajman Bank, along with senior representatives from both institutions.

Commenting on the agreement, Eng. Yousif Al Ali, CEO of EtihadWE, said:
“Partnering with Ajman Bank represents a strategic step forward in our mission to deliver high-efficiency infrastructure projects for the water and electricity sectors in the Northern Emirates. Aligning financial vision with operational effectiveness enhances our ability to provide sustainable, future-ready services that meet the expectations of the communities we serve, in line with the leadership's vision for these essential sectors."

Mustafa Al Khalfawi, CEO of Ajman Bank, commented: “Our collaboration with EtihadWE reflects the power of alignment between national institutions working toward a common mandate. At Ajman Bank, we remain committed to enabling infrastructure that supports the UAE's long-term development journey, delivers value to its people, and strengthens the foundations for future generations".

Through this agreement, both organizations aim to implement innovative financing frameworks that enable the timely delivery of strategic infrastructure, while reinforcing their shared commitment to institutional resilience, operational excellence, and sustainable growth.

This agreement underscores the importance of public-private partnership in shaping the nation's strategic infrastructure landscape and advancing long-term development goals across the Emirates.


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29 May 2025

On the Sidelines of World Utilities Congress 2025 EtihadWE and Emarat Formalise Strategic Collaboration to Enhance Customer Experience Through EmCan Loyalty Program

Abu Dhabi, 28 May 2025: Etihad Water and Electricity (EtihadWE) has signed a Memorandum of Understanding with Emirates Petroleum Company (Emarat) on the sidelines of the World Utilities Congress 2025, marking a new phase of collaboration that brings EmCan — the loyalty program — into the utilities sector. The signing ceremony was held in the presence of H.E. Suhail Mohamed Al Mazrouei, Minister of Energy and Infrastructure, and Chairman of both EtihadWE and Emarat.

Through this partnership, EtihadWE becomes the first utility provider in the UAE to integrate with a loyalty platform. Customers can now earn EmCan points by paying their utility bills via EtihadWE's digital platforms within five days of the bill issue date. Each qualifying payment earns 1,000 EmCan points — equivalent to AED 10 — redeemable at Emarat stations and across a wide network of partner outlets, including retail, dining, and lifestyle destinations across the UAE.

“This partnership reflects our continued commitment to innovation that delivers real value to our customers," said Eng. Yousif Ahmed Al Ali, CEO of EtihadWE. “By turning everyday transactions like bill payments into rewarding experiences, we are deepening engagement and offering tangible benefits that strengthen trust and loyalty."

Ali Khalifa Al Shamsi, CEO of Emarat, added: “Our collaboration with EtihadWE is a meaningful step in extending EmCan to essential public services. By rewarding routine actions, we make loyalty more relevant, accessible, and part of customers' daily lives."

The signing took place during EtihadWE's participation at the World Utilities Congress 2025 in Abu Dhabi (27–29 May), where the company is showcasing key national projects shaping the future of the water and energy sectors:

  • Naqa'a Seawater Reverse Osmosis Plant: One of the world's largest SWRO facilities, producing up to 250 million cubic metres of potable water annually using advanced technology. The plant operates with over 60% less energy than conventional systems.
  • Khuraijah Water Storage and Distribution Centre: With a total storage capacity of 180 million gallons across nine tanks, the centre uses gravity-fed distribution from its 80-metre elevation, saving about 36 million kilowatt-hours and over AED 16 million annually.
  • Distributed Solar System Project: In collaboration with the Ministry of Energy and Infrastructure, this initiative enables customers to install rooftop solar panels and feed excess power into the grid in exchange for energy credits, reducing bills and supporting national clean energy goals.
  • AMI Smart Metering Project: A long-term program for full smart meter deployment across the Northern Emirates, enabling automatic readings, early fault detection, and improved operational efficiency.

EtihadWE's participation at the Congress reaffirms its commitment to innovation and long-term sustainability — continuously advancing services that meet the evolving needs of communities across the UAE.


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13 October 2025

GITEX

30 September 2025

WETEX

27 November 2024

Rak Energy Summit

14 October 2024

GITEX

05 December 2022

International Volunteer Day

03 December 2022

International Day of Persons with Disabilities

02 December 2022

National Day

30 November 2022

Commemoration Day

14 November 2022

World Diabetes Day

30 Mar 2024

CEO of EtihadWE, discusses the company’s current and future strategies in the energy & water sector

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15 Mar 2024

“Oloom Al Dar” Highlights NAQA’A RO Plant and Conducts an Interview with the CEO

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23 Nov 2023

Ruler of Sharjah Meets Minister of Energy and Infrastructure Accompanied by CEO of EtihadWE and Chairman of SEWGA

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07 Nov 2023

EtihadWE Concludes Information and Awareness Sessions on Its Strategy for the Upcoming Transformation Phase

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23 Oct 2023

Highlights from the First Day – GITEX Global 2023

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23 Oct 2023

Highlights from the Fourth Day – GITEX Global 2023

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13 Oct 2023

The meeting held by EtihadWE in Dibba Al Fujairah, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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06 Oct 2023

The meeting held by EtihadWE in Ajman, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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04 Apr 2023

EtihadWE’s “Ramadan Spread” Initiative Serves 600 Iftar Meals in Ajman

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